Most Samsung ice maker and freezer repairs in Rochester involve the same few systems: water supply and the inlet valve, the ice maker assembly, fans, the defrost system and the controls. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
Independent listings only: Freezer Repair Near Me is not affiliated with or endorsed by Samsung. If your appliance is still under manufacturer coverage, contact Samsung directly.
Independent Samsung Ice Maker Technicians, Rochester NY
We found 25 appliance repair companies within 30 miles of Rochester. 14 list an address in Rochester, and the rest are spread across Fairport (2), Bloomfield (2), and Clifton Springs (2). Distances run up to about 29 miles. Duffys AIS is the nearest, roughly 1.5 miles from Rochester. No company within 90 miles of Rochester mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. The 25 rated companies in range average 4.4 stars.
Companies are shown by relevance and distance from Rochester. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Appliance repair companies in range (30 mi) | 25 |
|---|---|
| Refrigerator repair in their categories | 9 |
| Three nearest companies, miles away | 1.5, 1.6, 1.6 |
| Name refrigeration work in their listing | 10 |
| Rated 4.5 stars or higher (10+ reviews) | 11 |
| Listing Saturday hours | 18 |
Closest matches for Rochester: Register Appliance Service (7.7 miles away, based in East Rochester, 4.9 stars from 2,866 reviews, lists Saturday hours); Appliance Tec (1.7 miles away, 4.8 stars from 1,478 reviews); Sears Appliance Repair (4.7 miles away, 4.6 stars from 182 reviews, lists Saturday hours); Sears Appliance Repair (6.5 miles away, 4.5 stars from 154 reviews, lists Saturday hours).
Samsung Ice Makers and Freezers Technicians See
Samsung ice makers come in several designs, including fridge-compartment (in-door) ice maker, in-freezer ice maker, and Dual Auto Ice Maker (cubed + Ice Bites), and each one fails in its own way. Freezer styles include side-by-side refrigerator, French door refrigerator (bottom freezer), top-freezer refrigerator, and 4-Door Flex refrigerator.
Samsung Ice and Freezer Features
What a Samsung Technician Deals With
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
- Ice dispenser not working. Check that the bucket has loose ice rather than clumps, Child Lock is off, the chute is clear and the bucket clicks into place. Source: Samsung US - Issues with Samsung refrigerator ice dispensers
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Signs Your Samsung Ice Maker Needs a Technician
- Small, hollow or misshapen cubes
- Ice maker or ice compartment frozen over
- Ice clumping in the bucket
How an Ice Maker Service Call Usually Goes in Rochester
More local options for any brand: ice maker repair in Rochester and freezer repair in Rochester.
Keeping a Samsung Ice Maker and Freezer Running
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
What Samsung Ice Maker and Freezer Repairs Cost
A Samsung ice maker or freezer repair usually costs about the same as any other brand for the same part. Published ranges:
- Water line installation for an ice maker: $100–$200 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Repair ice maker in refrigerator (parts and labor): $100–$225 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Drive blade replacement (dispenser-related problems): $80–$150 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Typical ice maker repair: $150–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Technician labor: $100–$250 per hour Source: Fixr - How much does it cost to repair a refrigerator?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- When the water filter was last changed
- Whether the water dispenser still works
- The freezer temperature if you have a thermometer
Around Rochester
Most ice maker calls in Rochester come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
New York State has no appliance repair license; home improvement contractor licensing is set locally, required in New York City and in Nassau, Suffolk, Westchester, Putnam and Rockland counties. Source: NY Attorney General: Contractor tip card
In New York, you can report a problem to the New York State Office of the Attorney General, Bureau of Consumer Frauds and Protection.
Before You Book in Rochester
- Can you get the ice maker assembly or valve for my model quickly?
- Do you also repair the water dispenser and supply line?
- Can you give a written estimate before ordering parts?
Samsung Ice Maker & Freezer Repair FAQs: Rochester, NY
Do you work for Samsung?
Can the same technician fix my Samsung chest or upright freezer?
Which Rochester technicians work on Samsung?
Is my Samsung ice maker worth repairing?
Other Refrigeration Repair in Rochester
More Samsung Ice Maker & Freezer Repair Pages Nearby
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Rochester technician whether to look at water supply, cold air or the Samsung ice maker itself.