KitchenAid owners in Rochester usually want two things from a repair company: experience with the brand and quick access to parts. Below are independent repair companies serving Rochester, with those that mention KitchenAid first, then the nearest appliance repair companies.
This is an independent directory. We are not affiliated with KitchenAid, and the technicians listed are independent repair companies, not the manufacturer.
Independent KitchenAid Ice Maker Technicians, Rochester NY
Within 30 miles of Rochester there are 25 appliance repair companies in our data. 14 of them are based in Rochester itself, and the rest are spread across Fairport (2), Bloomfield (2), and Clifton Springs (2). Distances run up to about 29 miles. None of the repair companies near Rochester name KitchenAid in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. The closest is Duffys AIS, about 1.5 miles away. The 25 rated companies in range average 4.4 stars.
Companies are shown by relevance and distance from Rochester. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Refrigerator repair in their categories | 9 |
|---|---|
| Distance to the three closest (mi) | 1.5, 1.6, 1.6 |
| Name refrigeration work in their listing | 10 |
| Repair companies inside 30 miles | 25 |
| Rated 4.5 stars or higher (10+ reviews) | 11 |
| Open on Saturdays (per listing) | 18 |
Closest matches for Rochester: Appliance Tec (1.7 miles away, 4.8 stars from 1,478 reviews); Register Appliance Service (7.7 miles away, based in East Rochester, 4.9 stars from 2,866 reviews, lists Saturday hours); Sears Appliance Repair (4.7 miles away, 4.6 stars from 182 reviews, lists Saturday hours); Orville's Home Appliances (6.0 miles away, 4.2 stars from 378 reviews, lists Saturday hours).
KitchenAid Ice and Freezer Designs
KitchenAid ice makers come in several designs, including In-Door-Ice system, undercounter freezer-drawer ice maker, in-freezer ice maker, and dual ice makers, and each one fails in its own way.
Know Your KitchenAid Ice Maker
What Makes KitchenAid Ice Maker Repairs Different
The 15-inch undercounter ice makers circulate water over a freezing plate for clear cubes and use a built-in drain pump that allows installation up to 10 feet from the drain line. Source: KitchenAid - 15-Inch 25 lb. Automatic Ice Maker with Clear Ice Technology (KUIX515SPS)
The undercounter ice makers need 30 to 120 psi of water pressure, and a dirty air-cooled condenser can cut output to little or no ice and overheat parts. Source: KitchenAid Product Help - Thin, Cloudy or Clumpy Ice - Freestanding Ice Maker
Common KitchenAid Ice Maker and Freezer Problems
- Small or hollow cubes. Keep the water filter current and check that the line behind the refrigerator is not kinked and the correct supply valve is installed, since low pressure causes small, hollow cubes. Source: KitchenAid - Refrigerator Ice Maker Troubleshooting
- Ice dispenser not working. If ice is lodged in the dispenser, set a towel and dish under the chute and let the ice thaw on its own. Source: KitchenAid - Refrigerator Ice Maker Troubleshooting
The KitchenAid Ice Maker Test
If the ice maker has a reset button, press and hold it for a few seconds; if not, unplug the refrigerator for 1 minute and plug it back in. Source: KitchenAid Product Help - How to Turn the Ice Maker On and Off
Signs Your KitchenAid Ice Maker Needs a Technician
- Ice will not dispense even though the bucket is full
- Ice tastes or smells off
- Water dispenser works but the ice maker does not
Inside a Freezer Repair Visit
Not sure it is a KitchenAid problem? The general pages cover every brand: ice maker repair in Rochester and freezer repair in Rochester.
Care KitchenAid Recommends
- KitchenAid recommends about 37°F in the fresh food section and 0°F in the freezer, changing controls one step at a time and waiting 24 hours to recheck. Source: KitchenAid Product Help - Tips for Properly Setting the Controls
- Change the undercounter ice maker's water filter about every 9 months or 2,000 gallons, sooner with very hard water. Source: KitchenAid Product Help - Thin, Cloudy or Clumpy Ice - Freestanding Ice Maker
KitchenAid Repair Cost Ranges
Price the repair before replacing a KitchenAid refrigerator or freezer. Published ranges for common jobs:
- Replace ice maker in refrigerator (parts and labor): $250–$600 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Drive blade replacement (dispenser-related problems): $80–$150 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Ice maker repair: $60–$330 Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
- Fan replacement (evaporator or condenser): $100–$300 Source: HomeGuide - How much does freezer repair cost?
- Service call: $45–$150 per visit Source: Fixr - How much does it cost to repair a freezer?
Repair a freezer under ten years old when the repair costs less than half the price of a new one; near ten years old, consider replacing. Source: Fixr - How much does it cost to repair a freezer?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a KitchenAid Call
- When the water filter was last changed
- Any light, code or message on the display
- The freezer temperature if you have a thermometer
Local Notes for Rochester
Most ice maker calls in Rochester come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
New York State has no appliance repair license; home improvement contractor licensing is set locally, required in New York City and in Nassau, Suffolk, Westchester, Putnam and Rockland counties. Source: NY Attorney General: Contractor tip card
In New York, you can report a problem to the New York State Office of the Attorney General, Bureau of Consumer Frauds and Protection.
How to Choose a Freezer and Ice Maker Technician Near Rochester
- Do you also repair the water dispenser and supply line?
- Can you give a written estimate before ordering parts?
- Can you get the ice maker assembly or valve for my model quickly?
KitchenAid Ice Maker & Freezer Repair FAQs: Rochester, NY
Should I repair or replace my KitchenAid refrigerator?
What causes heavy frost buildup?
Why is my ice maker making tiny cubes?
Which Rochester technicians work on KitchenAid?
Related Repair Pages for Rochester
KitchenAid Ice Maker & Freezer Repair Near Rochester
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Rochester technician whether to look at water supply, cold air or the KitchenAid ice maker itself.