Why Ice Maker Problems Happen
Water inlet valveThe valve on the back of the refrigerator opens to fill the ice maker. A valve that fails or loses pressure leaves the ice maker dry or makes small, hollow cubes.
Frozen fill tubeThe small tube that carries water into the ice maker can freeze solid, so the ice maker cycles but never fills. Low water pressure and a slow-closing valve both make it more likely.
Water filter and pressureA clogged filter or low household pressure slows the flow the ice maker depends on. Filters are a routine replacement, and many ice makers need a minimum pressure to fill properly.
Freezer temperatureIce makers will not harvest until the mold is cold enough. A freezer running warm stops ice production long before the food starts to soften.
Door-mounted ice makersIn-door ice makers on French door models depend on a fan and duct to bring freezer air up to the door, plus a tight seal. Ice buildup in the compartment is a common call.
Ice maker assemblyThe ice maker itself has a motor, a mold heater, a sensor or feeler arm and a control. When it fails, the whole assembly is usually replaced as a unit.
What a Technician Checks
Freezer temperatureThe technician confirms the freezer is cold enough for the ice maker to harvest. A warm freezer is a freezer problem first and an ice maker problem second.
Water supplyThe supply valve, the line behind the refrigerator and the household pressure are checked. A kinked line or a nearly closed valve is a common, simple fix.
Water inlet valveThe valve on the back of the refrigerator is tested for power and flow. A weak valve makes small cubes; a stuck one can overfill and freeze the ice maker.
Fill tubeA frozen fill tube is thawed and the reason it froze, often a slow valve or low pressure, is tracked down so it does not happen again.
Water filterA clogged filter restricts flow. The technician checks the filter and its housing, since a filter that is not seated can stop water entirely.
Ice maker assemblyThe ice maker motor, mold heater, sensor or arm and control are tested. A failed assembly is usually replaced as one part.
Signs It Is Time to Call
- No ice at all, or only a few cubes a day
- Small, hollow or misshapen cubes
- Ice maker or ice compartment frozen over
- Ice clumping in the bucket
- Water leaking from the ice maker or dispenser
- Ice maker clicks or hums but does not fill
- Water dispenser works but the ice maker does not
- Ice will not dispense even though the bucket is full
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