Samsung owners in Knoxville usually want two things from a repair company: experience with the brand and quick access to parts. Below are independent repair companies serving Knoxville, with those that mention Samsung first, then the nearest appliance repair companies.
Independent listings only: Freezer Repair Near Me is not affiliated with or endorsed by Samsung. If your appliance is still under manufacturer coverage, contact Samsung directly.
Independent Samsung Ice Maker Technicians, Knoxville TN
Within 30 miles of Knoxville there are 38 appliance repair companies in our data. 20 of them are based in Knoxville itself, and other nearby bases include Maryville (3), Lenoir City (3), and Sevierville (3). The farthest listed company is about 29 miles out. Nearest on the list: Doctor Appliance, around 1.1 miles out. None of the repair companies near Knoxville name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Across 36 rated companies, the average public rating is 4.4 stars.
Companies are shown by relevance and distance from Knoxville. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Open on Saturdays (per listing) | 19 |
|---|---|
| Appliance repair companies in range (30 mi) | 38 |
| With 4.5+ stars and at least 10 reviews | 19 |
| Refrigerator repair in their categories | 11 |
| Name refrigeration work in their listing | 13 |
| Three nearest companies, miles away | 1.1, 1.4, 1.5 |
The leading options for Knoxville are ProTech Appliance Repair, Inc. (2.2 miles away, 4.9 stars from 270 reviews, lists Saturday hours); Mr. Appliance of Knoxville (7.8 miles away, 4.6 stars from 1,973 reviews); Sears Appliance Repair (6.1 miles away, 4.5 stars from 94 reviews, lists Saturday hours); Sears Appliance Repair (7.2 miles away, 4.1 stars from 143 reviews, lists Saturday hours).
Samsung Ice and Freezer Designs
Samsung ice makers come in several designs, including Dual Auto Ice Maker (cubed + Ice Bites), in-freezer ice maker, and fridge-compartment (in-door) ice maker, and each one fails in its own way.
Samsung Ice and Freezer Features
How Samsung Ice Makers and Freezers Work
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
What Samsung Says to Check First
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
When to Call for Samsung Ice Maker Repair
- An ice maker light or error code on the display
- Ice will not dispense even though the bucket is full
- No ice at all, or only a few cubes a day
Inside a Freezer Repair Visit
Not sure it is a Samsung problem? The general pages cover every brand: ice maker repair in Knoxville and freezer repair in Knoxville.
Owner Care for Samsung Ice Makers
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
What Samsung Ice Maker and Freezer Repairs Cost
A Samsung ice maker or freezer repair usually costs about the same as any other brand for the same part. Published ranges:
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Drive blade replacement (dispenser-related problems): $80–$150 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Technician labor: $50–$200 per hour Source: Fixr - How much does it cost to repair a freezer?
When several freezer parts have failed at once, replacement is usually the more cost-efficient choice. Source: HomeGuide - How much does freezer repair cost?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- The brand, model and serial number from the label inside the fresh-food section
- Whether the ice maker is in the door, in the freezer or both
- Whether the water dispenser still works
Local Notes for Knoxville
Most ice maker calls in Knoxville come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
Questions to Ask a Knoxville Repair Technician
- What guarantee do you give on parts and labor?
- Do you also repair the water dispenser and supply line?
- Is your company licensed where my state requires it, and insured?
Samsung Ice Maker & Freezer Repair FAQs: Knoxville, TN
Do you repair Samsung standalone freezers too?
Should I repair or replace my Samsung refrigerator?
Do you work for Samsung?
Which Knoxville technicians work on Samsung?
More Freezer and Ice Maker Repair in Knoxville, TN
Samsung Ice Maker & Freezer Repair in Nearby Cities
Write down any code or light your Samsung display shows and when it appears. It helps a Knoxville technician bring the right parts.