Samsung owners in Sevierville usually want two things from a repair company: experience with the brand and quick access to parts. Below are independent repair companies serving Sevierville, with those that mention Samsung first, then the nearest appliance repair companies.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Who Works on Samsung Ice Makers Near Sevierville
Within 30 miles of Sevierville there are 31 appliance repair companies in our data. 3 list an address in Sevierville, and other nearby bases include Knoxville (18), Maryville (3), and Alcoa (2). The farthest listed company is about 29 miles out. None of the repair companies near Sevierville name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Fuse Service HVAC & Appliance Repair Knoxville is the nearest, roughly 1.1 miles from Sevierville. Across 29 rated companies, the average public rating is 4.3 stars.
Companies are shown by relevance and distance from Sevierville. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Repair companies inside 30 miles | 31 |
|---|---|
| Rated 4.5 stars or higher (10+ reviews) | 13 |
| Listed as refrigerator repair | 9 |
| Listing Saturday hours | 18 |
| Name refrigeration work in their listing | 11 |
| Distance to the three closest (mi) | 1.1, 1.5, 3.4 |
At the top of the Sevierville list: Fuse Service HVAC & Appliance Repair Knoxville (1.1 miles away, 4.9 stars from 84 reviews); Sears Appliance Repair (1.5 miles away, 4.6 stars from 103 reviews, lists Saturday hours); ProTech Appliance Repair, Inc. (22.1 miles away, based in Knoxville, 4.9 stars from 270 reviews, lists Saturday hours); Sears Appliance Repair (19.9 miles away, based in Knoxville, 4.5 stars from 94 reviews, lists Saturday hours).
Samsung Ice and Freezer Designs
Know which Samsung ice maker you have before you call: Samsung sells Dual Auto Ice Maker (cubed + Ice Bites), fridge-compartment (in-door) ice maker, and in-freezer ice maker.
Know Your Samsung Ice Maker
How Samsung Ice Makers and Freezers Work
A fridge-compartment ice maker harvests a tray roughly every 45 to 65 minutes and a freezer ice maker about every 85 minutes, and the bucket holds only about 2 pounds before the bucket-full sensing stops production. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Frost buildup in freezer or ice bucket. Look for doors that do not close fully, overstuffed shelves, hot food and blocked vents, and on door ice makers check that the bucket gasket sits flush. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Signs Your Samsung Ice Maker Needs a Technician
- Ice tastes or smells off
- Water dispenser works but the ice maker does not
- Ice maker clicks or hums but does not fill
What Gets Fixed on a Sevierville Freezer Call
Compare with technicians who work on every brand: ice maker repair in Sevierville and freezer repair in Sevierville.
Care Samsung Recommends
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Water filter replacement (professional): $85–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Water line installation for an ice maker: $100–$200 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Appliance repair labor: $50–$125 per hour Source: HomeGuide - How much does freezer repair cost?
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- Whether the water dispenser still works
- When the water filter was last changed
- The brand, model and serial number from the label inside the fresh-food section
What Sevierville Owners Should Know
Most ice maker calls in Sevierville come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
How to Choose a Freezer and Ice Maker Technician Near Sevierville
- Can you give a written estimate before ordering parts?
- Can you get the ice maker assembly or valve for my model quickly?
- Is your company licensed where my state requires it, and insured?
Samsung Ice Maker & Freezer Repair FAQs: Sevierville, TN
Is my Samsung ice maker worth repairing?
Why is my Samsung refrigerator showing a code?
How do I find a technician who knows Samsung ice makers?
What causes heavy frost buildup?
More Freezer and Ice Maker Repair in Sevierville, TN
More Samsung Ice Maker & Freezer Repair Pages Nearby
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Sevierville technician whether to look at water supply, cold air or the Samsung ice maker itself.