Most Samsung ice maker and freezer repairs in Johnson City involve the same few systems: water supply and the inlet valve, the ice maker assembly, fans, the defrost system and the controls. Below are independent repair companies serving Johnson City, with those that mention Samsung first, then the nearest appliance repair companies.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Ice Maker & Freezer Repair Near Johnson City
Within 30 miles of Johnson City there are 18 appliance repair companies in our data. 4 list an address in Johnson City, and other nearby bases include Bristol (3), Kingsport (3), and Greeneville (3). Of those, 1 mentions Samsung by name. Nearest on the list: Sears Appliance Repair, around 0.2 miles out. Across 18 rated companies, the average public rating is 4.4 stars.
Listings come from public business data. A brand or service mention means the company names it in its listing or website; it is not a certification. Verify experience, licensing and insurance before hiring.
| Open on Saturdays (per listing) | 7 |
|---|---|
| Three nearest companies, miles away | 0.2, 2.4, 3.4 |
| Mention Samsung | 1 |
| Repair companies inside 30 miles | 18 |
| Name refrigeration work in their listing | 6 |
| With 4.5+ stars and at least 10 reviews | 8 |
| Listed as refrigerator repair | 5 |
The leading options for Johnson City are Mr. Appliance of the Tri-Cities (7.4 miles away, based in Gray, 4.5 stars from 1,004 reviews); Sears Appliance Repair (0.2 miles away, 4.4 stars from 277 reviews, lists Saturday hours); Sears Appliance Repair (15.9 miles away, based in Kingsport, 4.5 stars from 174 reviews, lists Saturday hours); Real-Time Appliance Repairs (3.5 miles away, 4.4 stars from 7 reviews, lists Saturday hours).
Which Samsung Ice Maker Do You Have?
Know which Samsung ice maker you have before you call: Samsung sells in-freezer ice maker, fridge-compartment (in-door) ice maker, and Dual Auto Ice Maker (cubed + Ice Bites).
Samsung Ice and Freezer Features
What a Samsung Technician Deals With
A fridge-compartment ice maker harvests a tray roughly every 45 to 65 minutes and a freezer ice maker about every 85 minutes, and the bucket holds only about 2 pounds before the bucket-full sensing stops production. Source: Samsung US - Samsung ice maker is not working
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Frost buildup in freezer or ice bucket. Look for doors that do not close fully, overstuffed shelves, hot food and blocked vents, and on door ice makers check that the bucket gasket sits flush. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Ice maker leaking. Check that the gasket between the ice chute and the ice bucket sits flush, since a gap melts ice and causes drips. Source: Samsung US - Water leaks in a Samsung refrigerator
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Freezer runs constantly but stays warm
- Food is soft or ice cream will not stay firm
- An error code or temperature alarm
Inside an Ice Maker Repair Visit
Not sure it is a Samsung problem? The general pages cover every brand: ice maker repair in Johnson City and freezer repair in Johnson City.
Keeping a Samsung Ice Maker and Freezer Running
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Door gasket replacement: $150–$500 Source: Fixr - How much does it cost to repair a freezer?
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Typical freezer repair: $135–$353 Source: Thumbtack - How much do freezer repairs cost?
- Service call: $45–$150 per visit Source: Fixr - How much does it cost to repair a freezer?
Repair a freezer under ten years old when the repair costs less than half the price of a new one; near ten years old, consider replacing. Source: Fixr - How much does it cost to repair a freezer?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- The freezer temperature if you have a thermometer
- Whether the water dispenser still works
- Whether the ice maker is in the door, in the freezer or both
What Johnson City Owners Should Know
Most ice maker calls in Johnson City come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
Before You Book in Johnson City
- What guarantee do you give on parts and labor?
- Can you get the ice maker assembly or valve for my model quickly?
- Do you also repair the water dispenser and supply line?
Samsung Ice Maker & Freezer Repair FAQs: Johnson City, TN
Is there a reset button on my ice maker?
Can the same technician fix my Samsung chest or upright freezer?
Should I repair or replace my Samsung refrigerator?
More Freezer and Ice Maker Repair in Johnson City, TN
Samsung Ice Maker & Freezer Repair Near Johnson City
Write down any code or light your Samsung display shows and when it appears. It helps a Johnson City technician bring the right parts.