Most Samsung ice maker and freezer repairs in Alcoa involve the same few systems: water supply and the inlet valve, the ice maker assembly, fans, the defrost system and the controls. Below are independent repair companies serving Alcoa, with those that mention Samsung first, then the nearest appliance repair companies.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Ice Maker & Freezer Repair Near Alcoa
Our data shows 36 appliance repair companies inside a 30-mile radius of Alcoa. 2 of them are based in Alcoa itself, and other nearby bases include Knoxville (20), Maryville (3), and Lenoir City (3). Distances run up to about 23 miles. Batteries Plus Phone Repair is the nearest, roughly 2.7 miles from Alcoa. No company within 90 miles of Alcoa mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Across 34 rated companies, the average public rating is 4.4 stars.
Companies are shown by relevance and distance from Alcoa. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Companies within 30 miles | 36 |
|---|---|
| Open on Saturdays (per listing) | 18 |
| Mention refrigerators, freezers or ice makers | 13 |
| With 4.5+ stars and at least 10 reviews | 18 |
| Refrigerator repair in their categories | 11 |
| Three nearest companies, miles away | 2.7, 3.3, 3.4 |
First up for Alcoa: ProTech Appliance Repair, Inc. (13.4 miles away, based in Knoxville, 4.9 stars from 270 reviews, lists Saturday hours); Mr. Appliance of Knoxville (9.8 miles away, based in Knoxville, 4.6 stars from 1,973 reviews); Sears Appliance Repair (4.5 miles away, based in Maryville, 4.4 stars from 106 reviews, lists Saturday hours); Sears Appliance Repair (16.7 miles away, based in Knoxville, 4.5 stars from 94 reviews, lists Saturday hours).
Samsung Ice Makers and Freezers Technicians See
Samsung ice makers come in several designs, including fridge-compartment (in-door) ice maker, Dual Auto Ice Maker (cubed + Ice Bites), and in-freezer ice maker, and each one fails in its own way.
Samsung Lines Technicians Work On
How Samsung Ice Makers and Freezers Work
The fill valve needs at least 20 psi of supply pressure; low pressure shows up as small or shattered cubes, and on dual ice maker models a misplaced scoop holder can block the bucket sensor and halt production. Source: Samsung US - Samsung ice maker is not working
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Frost buildup in freezer or ice bucket. Look for doors that do not close fully, overstuffed shelves, hot food and blocked vents, and on door ice makers check that the bucket gasket sits flush. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Small or hollow cubes. Small or shattered cubes point to low water pressure, so check that the supply valve is fully open, the line is not kinked and the filter is not restricting flow. Source: Samsung US - Samsung ice maker is not working
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
Signs Your Samsung Ice Maker Needs a Technician
- Ice maker clicks or hums but does not fill
- Small, hollow or misshapen cubes
- No ice at all, or only a few cubes a day
Inside an Ice Maker Repair Visit
More local options for any brand: ice maker repair in Alcoa and freezer repair in Alcoa.
Care Samsung Recommends
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Repair ice maker in refrigerator (parts and labor): $100–$225 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Control board replacement: $300–$650 Source: Fixr - How much does it cost to repair a freezer?
- Refrigerant recharge (regassing): $200–$400 Source: HomeGuide - How much does freezer repair cost?
- Service call: $45–$150 per visit Source: Fixr - How much does it cost to repair a freezer?
When several freezer parts have failed at once, replacement is usually the more cost-efficient choice. Source: HomeGuide - How much does freezer repair cost?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- The freezer temperature if you have a thermometer
- When the water filter was last changed
- Any light, code or message on the display
Around Alcoa
Most ice maker calls in Alcoa come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
Before You Book in Alcoa
- Can you give a written estimate before ordering parts?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
- Do you also repair the water dispenser and supply line?
Samsung Ice Maker & Freezer Repair FAQs: Alcoa, TN
Do you work for Samsung?
What causes heavy frost buildup?
Why is my Samsung refrigerator showing a code?
Related Repair Pages for Alcoa
Samsung Ice Maker & Freezer Repair Near Alcoa
Write down any code or light your Samsung display shows and when it appears. It helps a Alcoa technician bring the right parts.