If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Ice Maker & Freezer Repair Near Greeneville
We found 12 appliance repair companies within 30 miles of Greeneville. 3 list an address in Greeneville, and the rest are spread across Johnson City (4), Chuckey (1), and Telford (1). Distances run up to about 29 miles. None of the repair companies near Greeneville name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. The closest is Guaranteed Appliance, Appliances and Repair- Greeneville, about 0.8 miles away. Across 12 rated companies, the average public rating is 4.5 stars.
We do not show business phone numbers. Call our helpline to be connected with a participating technician, or look a company up directly. Always confirm licensing and insurance.
| Refrigerator repair in their categories | 4 |
|---|---|
| Listing Saturday hours | 7 |
| Companies within 30 miles | 12 |
| Mention refrigerators, freezers or ice makers | 4 |
| Three nearest companies, miles away | 0.8, 1.5, 2.2 |
| With 4.5+ stars and at least 10 reviews | 4 |
Closest matches for Greeneville: Mr. Appliance of the Tri-Cities (26.1 miles away, based in Gray, 4.5 stars from 1,004 reviews); Sears Appliance Repair (1.5 miles away, 4.5 stars from 119 reviews, lists Saturday hours); Sears Appliance Repair (31.0 miles away, based in Kingsport, 4.5 stars from 174 reviews, lists Saturday hours); Sears Appliance Repair (27.4 miles away, based in Johnson City, 4.4 stars from 277 reviews, lists Saturday hours).
Samsung Lines Technicians Work On
What a Samsung Technician Deals With
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
Before You Call: The Samsung Reset
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Water pooling under or inside the freezer
- Freezer runs constantly but stays warm
- Freezer is too cold and freezing everything solid
Inside a Freezer Repair Visit
Compare with technicians who work on every brand: ice maker repair in Greeneville and freezer repair in Greeneville.
Owner Care for Samsung Ice Makers
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
What Samsung Ice Maker and Freezer Repairs Cost
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Water inlet valve repair: $75–$125 Source: Fixr - How much does it cost to repair an ice maker?
- Water filter replacement (professional): $85–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Defrost timer: $100–$225 Source: HomeGuide - How much does freezer repair cost?
- Technician labor: $100–$250 per hour Source: Fixr - How much does it cost to repair a refrigerator?
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- The freezer temperature if you have a thermometer
- Any light, code or message on the display
- The brand, model and serial number from the label inside the fresh-food section
Local Notes for Greeneville
Most ice maker calls in Greeneville come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
Before You Book in Greeneville
- What guarantee do you give on parts and labor?
- Is your company licensed where my state requires it, and insured?
- How often do you repair Samsung ice makers, including door-mounted ones?
Samsung Ice Maker & Freezer Repair FAQs: Greeneville, TN
Why is my ice maker making tiny cubes?
Which Greeneville technicians work on Samsung?
Is my Samsung ice maker worth repairing?
Why is my Samsung refrigerator showing a code?
Related Repair Pages for Greeneville
Samsung Ice Maker & Freezer Repair in Nearby Cities
Write down any code or light your Samsung display shows and when it appears. It helps a Greeneville technician bring the right parts.