Samsung owners in Morristown usually want two things from a repair company: experience with the brand and quick access to parts. The Morristown list starts with companies that name Samsung, followed by other appliance repair companies that work on ice makers and freezers.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Who Works on Samsung Ice Makers Near Morristown
Within 60 miles of Morristown there are 40 appliance repair companies in our data. 1 list an address in Morristown, and other nearby bases include Knoxville (18), Sevierville (3), and Greeneville (3). Distances run up to about 49 miles. None of the repair companies near Morristown name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. The closest is Guaranteed Appliance -Appliance and Appliance Repair - Morristown, about 5.2 miles away. The 38 rated companies in range average 4.4 stars. Morristown is a smaller market, so expect a longer drive and ask whether a trip charge applies.
We do not show business phone numbers. Call our helpline to be connected with a participating technician, or look a company up directly. Always confirm licensing and insurance.
| Open on Saturdays (per listing) | 30 |
|---|---|
| Mention Samsung | 1 |
| Refrigerator repair in their categories | 16 |
| Mention refrigerators, freezers or ice makers | 20 |
| Three nearest companies, miles away | 5.2, 15.2, 16.0 |
| Rated 4.5 stars or higher (10+ reviews) | 27 |
| Appliance repair companies in range (60 mi) | 60 |
Closest matches for Morristown: Fuse Service HVAC & Appliance Repair Knoxville (27.6 miles away, based in Sevierville, 4.9 stars from 84 reviews); ProTech Appliance Repair, Inc. (38.3 miles away, based in Knoxville, 4.9 stars from 270 reviews, lists Saturday hours); Sears Appliance Repair (27.8 miles away, based in Sevierville, 4.6 stars from 103 reviews, lists Saturday hours); Sears Appliance Repair (34.1 miles away, based in Knoxville, 4.5 stars from 94 reviews, lists Saturday hours).
Samsung Ice Makers and Freezers Technicians See
Samsung ice makers come in several designs, including in-freezer ice maker, Dual Auto Ice Maker (cubed + Ice Bites), and fridge-compartment (in-door) ice maker, and each one fails in its own way.
Know Your Samsung Ice Maker
What a Samsung Technician Deals With
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
Before You Call: The Samsung Reset
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
When to Call for Samsung Ice Maker Repair
- Ice clumping in the bucket
- Water dispenser works but the ice maker does not
- Ice maker or ice compartment frozen over
What Gets Fixed on a Morristown Freezer Call
More local options for any brand: ice maker repair in Morristown and freezer repair in Morristown.
Keeping a Samsung Ice Maker and Freezer Running
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Compressor replacement: $400–$800 Source: HomeGuide - How much does freezer repair cost?
- Defrost timer: $100–$225 Source: HomeGuide - How much does freezer repair cost?
- Start relay replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Ice maker repair: $60–$330 Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
- Technician labor: $100–$250 per hour Source: Fixr - How much does it cost to repair a refrigerator?
50 percent rule: repair if the quote is under half the price of a comparable new unit; otherwise lean toward replacing. Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- The freezer temperature if you have a thermometer
- When the water filter was last changed
- Whether the water dispenser still works
What Morristown Owners Should Know
Most ice maker calls in Morristown come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
Questions to Ask a Morristown Repair Technician
- Do you also repair the water dispenser and supply line?
- Is your company licensed where my state requires it, and insured?
- What is the service call or diagnostic fee, and is it applied to the repair?
Samsung Ice Maker & Freezer Repair FAQs: Morristown, TN
Do you work for Samsung?
Can the same technician fix my Samsung chest or upright freezer?
Why is there so much frost in my freezer?
Related Repair Pages for Morristown
More Samsung Ice Maker & Freezer Repair Pages Nearby
Before you call, find the model and serial number on your Samsung refrigerator or freezer, usually on a label inside the fresh-food section or the freezer door frame. A technician who knows the model can often tell you on the phone what the first visit will involve.