A Samsung ice maker shares its basic needs with every other ice maker, cold air, water and a working mechanism, but where it sits, how it is reset and the codes it shows are specific to the brand and model. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Ice Maker & Freezer Repair Near Pigeon Forge
We found 27 appliance repair companies within 30 miles of Pigeon Forge. 1 of them are based in Pigeon Forge itself, and the rest are spread across Knoxville (16), Sevierville (3), and Maryville (3). The farthest listed company is about 30 miles out. Blue Mountain Refrigeration is the nearest, roughly 1.8 miles from Pigeon Forge. None of the repair companies near Pigeon Forge name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Rated companies nearby average 4.3 stars across 25 businesses.
We do not show business phone numbers. Call our helpline to be connected with a participating technician, or look a company up directly. Always confirm licensing and insurance.
| Three nearest companies, miles away | 1.8, 4.7, 5.2 |
|---|---|
| Name refrigeration work in their listing | 10 |
| Rated 4.5 stars or higher (10+ reviews) | 10 |
| Open on Saturdays (per listing) | 16 |
| Companies within 30 miles | 27 |
| Refrigerator repair in their categories | 8 |
At the top of the Pigeon Forge list: Fuse Service HVAC & Appliance Repair Knoxville (5.2 miles away, based in Sevierville, 4.9 stars from 84 reviews); Sears Appliance Repair (4.7 miles away, based in Sevierville, 4.6 stars from 103 reviews, lists Saturday hours); ProTech Appliance Repair, Inc. (25.2 miles away, based in Knoxville, 4.9 stars from 270 reviews, lists Saturday hours); Sears Appliance Repair (23.9 miles away, based in Knoxville, 4.5 stars from 94 reviews, lists Saturday hours).
Samsung Ice and Freezer Designs
Samsung ice makers come in several designs, including fridge-compartment (in-door) ice maker, in-freezer ice maker, and Dual Auto Ice Maker (cubed + Ice Bites), and each one fails in its own way.
Samsung Lines Technicians Work On
What Makes Samsung Ice Maker Repairs Different
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Ice dispenser not working. Check that the bucket has loose ice rather than clumps, Child Lock is off, the chute is clear and the bucket clicks into place. Source: Samsung US - Issues with Samsung refrigerator ice dispensers
- Ice maker leaking. Check that the gasket between the ice chute and the ice bucket sits flush, since a gap melts ice and causes drips. Source: Samsung US - Water leaks in a Samsung refrigerator
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 8E | Ice maker (freezer) sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Food is soft or ice cream will not stay firm
- Door or lid does not seal or pops back open
- Clicking, buzzing or a loud fan
How an Ice Maker Service Call Usually Goes in Pigeon Forge
More local options for any brand: ice maker repair in Pigeon Forge and freezer repair in Pigeon Forge.
Owner Care for Samsung Ice Makers
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
What Samsung Ice Maker and Freezer Repairs Cost
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Replace ice maker in refrigerator (parts and labor): $250–$600 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Door gasket replacement: $150–$500 Source: Fixr - How much does it cost to repair a freezer?
- Evaporator fan motor (defrost motor): $100–$440 Source: ConsumerAffairs - Cost to Repair a Freezer
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Typical freezer repair: $100–$400 Source: Fixr - How much does it cost to repair a freezer?
- Service call: $45–$150 per visit Source: Fixr - How much does it cost to repair a freezer?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- Whether the water dispenser still works
- The brand, model and serial number from the label inside the fresh-food section
- When the water filter was last changed
Freezer and Ice Maker Notes for Pigeon Forge, TN
Most ice maker calls in Pigeon Forge come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
How to Choose a Freezer and Ice Maker Technician Near Pigeon Forge
- What guarantee do you give on parts and labor?
- How often do you repair Samsung ice makers, including door-mounted ones?
- What is the service call or diagnostic fee, and is it applied to the repair?
Samsung Ice Maker & Freezer Repair FAQs: Pigeon Forge, TN
Which Pigeon Forge technicians work on Samsung?
Is there a reset button on my ice maker?
Do you repair Samsung standalone freezers too?
Is this Samsung customer service?
Other Refrigeration Repair in Pigeon Forge
Samsung Ice Maker & Freezer Repair in Nearby Cities
Write down any code or light your Samsung display shows and when it appears. It helps a Pigeon Forge technician bring the right parts.