If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. The New Bern list starts with companies that name Samsung, followed by other appliance repair companies that work on ice makers and freezers.
Freezer Repair Near Me is independent and not affiliated with Samsung. Listed companies are independent technicians who repair Samsung ice makers and freezers along with other brands.
Samsung Ice Maker & Freezer Repair Near New Bern
Within 60 miles of New Bern there are 27 appliance repair companies in our data. 3 list an address in New Bern, and other nearby bases include Jacksonville (5), Washington (4), and Goldsboro (3). The farthest listed company is about 59 miles out. None of the repair companies near New Bern name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Nearest on the list: Cavalry Appliance Service, around 0.7 miles out. Rated companies nearby average 4.4 stars across 20 businesses. Because the nearest shops are farther out, ask each company whether New Bern is inside its regular service area.
Companies are shown by relevance and distance from New Bern. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Three nearest companies, miles away | 0.7, 2.7, 3.5 |
|---|---|
| Mention refrigerators, freezers or ice makers | 8 |
| Open on Saturdays (per listing) | 13 |
| Rated 4.5 stars or higher (10+ reviews) | 12 |
| Refrigerator repair in their categories | 7 |
| Repair companies inside 60 miles | 27 |
First up for New Bern: Cavalry Appliance Service (0.7 miles away, 4.9 stars from 535 reviews); Sears Appliance Repair (28.7 miles away, based in Jacksonville, 4.6 stars from 234 reviews, lists Saturday hours); Sears Appliance Repair (29.7 miles away, based in Morehead City, 4.5 stars from 178 reviews, lists Saturday hours); Sears Appliance Repair (29.7 miles away, based in Midway Park, 4.3 stars from 83 reviews, lists Saturday hours).
Samsung Ice and Freezer Designs
Samsung ice makers come in several designs, including Dual Auto Ice Maker (cubed + Ice Bites), in-freezer ice maker, and fridge-compartment (in-door) ice maker, and each one fails in its own way. On the freezer side, Samsung sells bottom-freezer refrigerator, French door refrigerator (bottom freezer), 4-Door Flex refrigerator, and convertible upright freezer.
Samsung Ice and Freezer Features
What Makes Samsung Ice Maker Repairs Different
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
A fridge-compartment ice maker harvests a tray roughly every 45 to 65 minutes and a freezer ice maker about every 85 minutes, and the bucket holds only about 2 pounds before the bucket-full sensing stops production. Source: Samsung US - Samsung ice maker is not working
Common Samsung Ice Maker and Freezer Problems
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
When to Call for Samsung Ice Maker Repair
- Ice maker or ice compartment frozen over
- An ice maker light or error code on the display
- Water leaking from the ice maker or dispenser
Inside a Freezer Repair Visit
Not sure it is a Samsung problem? The general pages cover every brand: ice maker repair in New Bern and freezer repair in New Bern.
Keeping a Samsung Ice Maker and Freezer Running
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Compressor replacement: $400–$800 Source: HomeGuide - How much does freezer repair cost?
- Defrost timer: $100–$225 Source: HomeGuide - How much does freezer repair cost?
- Typical freezer repair: $100–$400 Source: Fixr - How much does it cost to repair a freezer?
- Diagnostic fee (often waived if the repair is approved): $60–$100 per visit Source: Thumbtack - Refrigerator repair cost
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- The freezer temperature if you have a thermometer
- When the water filter was last changed
- Whether the water dispenser still works
Local Notes for New Bern
Most ice maker calls in New Bern come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
North Carolina has no license specific to appliance repair; work on gas appliances, fuel piping and heating equipment is regulated by the State Board of Examiners of Plumbing, Heating, and Fire Sprinkler Contractors, with an exemption for minor repairs that don't change fuel type, venting or piping. Source: N.C. Gen. Stat. § 87-21 (NC General Assembly)
In North Carolina, you can check a license with the NC Plumbing, Heating and Fire Sprinkler Board public license search or report a problem to the North Carolina Department of Justice, Consumer Protection Division.
Before You Book in New Bern
- Can you give a written estimate before ordering parts?
- How often do you repair Samsung ice makers, including door-mounted ones?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
Samsung Ice Maker & Freezer Repair FAQs: New Bern, NC
Should I repair or replace my Samsung refrigerator?
Is this Samsung customer service?
Is there a reset button on my ice maker?
More Freezer and Ice Maker Repair in New Bern, NC
Samsung Ice Maker & Freezer Repair Near New Bern
Write down any code or light your Samsung display shows and when it appears. It helps a New Bern technician bring the right parts.