Samsung owners in Des Moines usually want two things from a repair company: experience with the brand and quick access to parts. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
Independent listings only: Freezer Repair Near Me is not affiliated with or endorsed by Samsung. If your appliance is still under manufacturer coverage, contact Samsung directly.
Independent Samsung Ice Maker Technicians, Des Moines IA
Our data shows 26 appliance repair companies inside a 30-mile radius of Des Moines. 11 of them are based in Des Moines itself, and other nearby bases include Urbandale (5), West Des Moines (2), and Ankeny (2). No company within 90 miles of Des Moines mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Nearest on the list: Everett Appliance Repair Services, around 1.8 miles out. Rated companies nearby average 4.4 stars across 25 businesses.
Companies are shown by relevance and distance from Des Moines. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Rated 4.5 stars or higher (10+ reviews) | 4 |
|---|---|
| Listing Saturday hours | 20 |
| Listed as refrigerator repair | 4 |
| Appliance repair companies in range (30 mi) | 26 |
| Mention refrigerators, freezers or ice makers | 5 |
| Three nearest companies, miles away | 1.8, 1.9, 2.1 |
The leading options for Des Moines are Sears Appliance Repair (3.4 miles away, 4.4 stars from 117 reviews, lists Saturday hours); Sears Appliance Repair (6.2 miles away, 4.2 stars from 62 reviews, lists Saturday hours); Greens Appliance, Heating & Cooling (10.4 miles away, based in Grimes, 4.9 stars from 4,448 reviews, lists Saturday hours); Hometown Hero Appliance Repair (8.7 miles away, based in Urbandale, 4.9 stars from 889 reviews).
Samsung Lines Technicians Work On
What Makes Samsung Ice Maker Repairs Different
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 8E | Ice maker (freezer) sensor error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
When to Call for Samsung Ice Maker Repair
- Ice maker or ice compartment frozen over
- No ice at all, or only a few cubes a day
- Ice clumping in the bucket
What Gets Fixed on a Des Moines Freezer Call
Compare with technicians who work on every brand: ice maker repair in Des Moines and freezer repair in Des Moines.
Care Samsung Recommends
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Control board replacement: $300–$650 Source: Fixr - How much does it cost to repair a freezer?
- Repair ice maker in refrigerator (parts and labor): $100–$225 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Defrost timer: $100–$225 Source: HomeGuide - How much does freezer repair cost?
- Defrost heater: $150–$350 Source: HomeGuide - How much does freezer repair cost?
- Typical freezer repair: $135–$353 Source: Thumbtack - How much do freezer repairs cost?
- Diagnostic fee (often deducted from the final bill): $50–$100 per visit Source: Fixr - How much does it cost to repair a freezer?
Repair a freezer under ten years old when the repair costs less than half the price of a new one; near ten years old, consider replacing. Source: Fixr - How much does it cost to repair a freezer?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- When the water filter was last changed
- Whether the ice maker is in the door, in the freezer or both
- Whether the water dispenser still works
Local Notes for Des Moines
Most ice maker calls in Des Moines come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Iowa does not issue a general appliance repair technician license; the Plumbing and Mechanical Systems Board licenses plumbing, HVAC, refrigeration and hydronic work, and state law carves out a special restricted license only for utility employees who repair appliances. Source: Iowa Code Chapter 105, Plumbers, Mechanical Professionals, and Contractors
In Iowa, you can check a license with the Iowa DIAL Find a Record or License (Plumbing & Mechanical Systems Board public search) or report a problem to the Iowa Attorney General Consumer Protection Division.
Questions to Ask a Des Moines Repair Technician
- How often do you repair Samsung ice makers, including door-mounted ones?
- Do you also repair the water dispenser and supply line?
- What guarantee do you give on parts and labor?
Samsung Ice Maker & Freezer Repair FAQs: Des Moines, IA
Is there a reset button on my ice maker?
Is my Samsung ice maker worth repairing?
Why are my ice cubes small or hollow?
Related Repair Pages for Des Moines
Samsung Ice Maker & Freezer Repair in Nearby Cities
Before you call, find the model and serial number on your Samsung refrigerator or freezer, usually on a label inside the fresh-food section or the freezer door frame. A technician who knows the model can often tell you on the phone what the first visit will involve.