Samsung owners in Waterloo usually want two things from a repair company: experience with the brand and quick access to parts. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Ice Maker & Freezer Repair Near Waterloo
Our data shows 40 appliance repair companies inside a 60-mile radius of Waterloo. 4 of them are based in Waterloo itself, and other nearby bases include Cedar Rapids (18), Marion (4), and Charles City (3). The farthest listed company is about 55 miles out. Nearest on the list: Checkmark Appliance Repair, around 0.8 miles out. None of the repair companies near Waterloo name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. The 39 rated companies in range average 4.7 stars. Waterloo is a smaller market, so expect a longer drive and ask whether a trip charge applies.
Companies are shown by relevance and distance from Waterloo. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Companies within 60 miles | 41 |
|---|---|
| Mention refrigerators, freezers or ice makers | 9 |
| With 4.5+ stars and at least 10 reviews | 10 |
| Open on Saturdays (per listing) | 30 |
| Three nearest companies, miles away | 0.8, 1.7, 2.0 |
| Refrigerator repair in their categories | 7 |
At the top of the Waterloo list: Sears Appliance Repair (2.6 miles away, 4.7 stars from 86 reviews, lists Saturday hours); Peoples Appliance Inc (1.7 miles away, 4.2 stars from 100 reviews, lists Saturday hours); Appliance Plus (25.7 miles away, based in Oelwein, 4.9 stars from 271 reviews, lists Saturday hours); Checkmark Appliance Repair (0.8 miles away, 4.1 stars from 54 reviews).
Samsung Ice and Freezer Designs
Know which Samsung ice maker you have before you call: Samsung sells Dual Auto Ice Maker (cubed + Ice Bites), in-freezer ice maker, and fridge-compartment (in-door) ice maker. Freezer styles include French door refrigerator (bottom freezer), convertible upright freezer, side-by-side refrigerator, and 4-Door Flex refrigerator.
Samsung Ice and Freezer Features
What a Samsung Technician Deals With
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
- Ice dispenser not working. Check that the bucket has loose ice rather than clumps, Child Lock is off, the chute is clear and the bucket clicks into place. Source: Samsung US - Issues with Samsung refrigerator ice dispensers
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 8E | Ice maker (freezer) sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
When to Call for Samsung Ice Maker Repair
- Ice will not dispense even though the bucket is full
- Small, hollow or misshapen cubes
- Ice maker clicks or hums but does not fill
What Gets Fixed on a Waterloo Freezer Call
Not sure it is a Samsung problem? The general pages cover every brand: ice maker repair in Waterloo and freezer repair in Waterloo.
Keeping a Samsung Ice Maker and Freezer Running
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Ice maker motor repair: $100–$350 Source: Fixr - How much does it cost to repair an ice maker?
- Evaporator fan motor (defrost motor): $100–$440 Source: ConsumerAffairs - Cost to Repair a Freezer
- Chest freezer repair: $50–$400 Source: Fixr - How much does it cost to repair a freezer?
- Technician labor: $50–$200 per hour Source: Fixr - How much does it cost to repair a freezer?
50 percent rule: repair if the quote is under half the price of a comparable new unit; otherwise lean toward replacing. Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- Whether the water dispenser still works
- Whether the ice maker is in the door, in the freezer or both
- When the water filter was last changed
Freezer and Ice Maker Notes for Waterloo, IA
Most ice maker calls in Waterloo come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Iowa does not issue a general appliance repair technician license; the Plumbing and Mechanical Systems Board licenses plumbing, HVAC, refrigeration and hydronic work, and state law carves out a special restricted license only for utility employees who repair appliances. Source: Iowa Code Chapter 105, Plumbers, Mechanical Professionals, and Contractors
In Iowa, you can check a license with the Iowa DIAL Find a Record or License (Plumbing & Mechanical Systems Board public search) or report a problem to the Iowa Attorney General Consumer Protection Division.
How to Choose a Freezer and Ice Maker Technician Near Waterloo
- Do you also repair the water dispenser and supply line?
- How often do you repair Samsung ice makers, including door-mounted ones?
- Is your company licensed where my state requires it, and insured?
Samsung Ice Maker & Freezer Repair FAQs: Waterloo, IA
Why is there so much frost in my freezer?
Is my Samsung ice maker worth repairing?
Why are my ice cubes small or hollow?
Other Refrigeration Repair in Waterloo
Samsung Ice Maker & Freezer Repair in Nearby Cities
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Waterloo technician whether to look at water supply, cold air or the Samsung ice maker itself.