Samsung owners in West Des Moines usually want two things from a repair company: experience with the brand and quick access to parts. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, West Des Moines IA
26 repair companies serve West Des Moines from within 30 miles. 2 list an address in West Des Moines, and other nearby bases include Des Moines (11), Urbandale (5), and Ankeny (2). The farthest listed company is about 24 miles out. None of the repair companies near West Des Moines name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Nearest on the list: Central Appliances West, around 1.5 miles out. Rated companies nearby average 4.4 stars across 25 businesses.
Listings come from public business data. A brand or service mention means the company names it in its listing or website; it is not a certification. Verify experience, licensing and insurance before hiring.
| With 4.5+ stars and at least 10 reviews | 4 |
|---|---|
| Three nearest companies, miles away | 1.5, 3.1, 3.5 |
| Name refrigeration work in their listing | 5 |
| Listed as refrigerator repair | 4 |
| Repair companies inside 30 miles | 26 |
| Open on Saturdays (per listing) | 20 |
The leading options for West Des Moines are Sears Appliance Repair (6.9 miles away, based in Des Moines, 4.2 stars from 62 reviews, lists Saturday hours); Greens Appliance, Heating & Cooling (7.5 miles away, based in Grimes, 4.9 stars from 4,448 reviews, lists Saturday hours); Sears Appliance Repair (11.7 miles away, based in Des Moines, 4.4 stars from 117 reviews, lists Saturday hours); Hometown Hero Appliance Repair (5.6 miles away, based in Urbandale, 4.9 stars from 889 reviews).
Samsung Ice Makers and Freezers Technicians See
Know which Samsung ice maker you have before you call: Samsung sells Dual Auto Ice Maker (cubed + Ice Bites), in-freezer ice maker, and fridge-compartment (in-door) ice maker. On the freezer side, Samsung sells convertible upright freezer, top-freezer refrigerator, bottom-freezer refrigerator, and side-by-side refrigerator.
Know Your Samsung Ice Maker
What Makes Samsung Ice Maker Repairs Different
The fill valve needs at least 20 psi of supply pressure; low pressure shows up as small or shattered cubes, and on dual ice maker models a misplaced scoop holder can block the bucket sensor and halt production. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
- Ice dispenser not working. Check that the bucket has loose ice rather than clumps, Child Lock is off, the chute is clear and the bucket clicks into place. Source: Samsung US - Issues with Samsung refrigerator ice dispensers
Before You Call: The Samsung Reset
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 8E | Ice maker (freezer) sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
When to Call for Samsung Ice Maker Repair
- Ice will not dispense even though the bucket is full
- Ice clumping in the bucket
- Ice maker or ice compartment frozen over
What Gets Fixed on a West Des Moines Freezer Call
Compare with technicians who work on every brand: ice maker repair in West Des Moines and freezer repair in West Des Moines.
Keeping a Samsung Ice Maker and Freezer Running
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Replace ice maker in refrigerator (parts and labor): $250–$600 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Evaporator fan motor (defrost motor): $100–$440 Source: ConsumerAffairs - Cost to Repair a Freezer
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Diagnostic fee (often waived if the repair is approved): $60–$100 per visit Source: Thumbtack - Refrigerator repair cost
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- Whether the water dispenser still works
- The freezer temperature if you have a thermometer
- When the water filter was last changed
Around West Des Moines
Most ice maker calls in West Des Moines come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Iowa does not issue a general appliance repair technician license; the Plumbing and Mechanical Systems Board licenses plumbing, HVAC, refrigeration and hydronic work, and state law carves out a special restricted license only for utility employees who repair appliances. Source: Iowa Code Chapter 105, Plumbers, Mechanical Professionals, and Contractors
In Iowa, you can check a license with the Iowa DIAL Find a Record or License (Plumbing & Mechanical Systems Board public search) or report a problem to the Iowa Attorney General Consumer Protection Division.
How to Choose a Freezer and Ice Maker Technician Near West Des Moines
- What guarantee do you give on parts and labor?
- Do you also repair the water dispenser and supply line?
- How often do you repair Samsung ice makers, including door-mounted ones?
Samsung Ice Maker & Freezer Repair FAQs: West Des Moines, IA
Do you repair Samsung standalone freezers too?
Why is there so much frost in my freezer?
Which West Des Moines technicians work on Samsung?
More Freezer and Ice Maker Repair in West Des Moines, IA
Samsung Ice Maker & Freezer Repair in Nearby Cities
Write down any code or light your Samsung display shows and when it appears. It helps a West Des Moines technician bring the right parts.