If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Ice Maker & Freezer Repair Near Sutherlin
Our data shows 21 appliance repair companies inside a 60-mile radius of Sutherlin. The rest are spread across Eugene (11), Roseburg (4), and Coos Bay (2). Nearest on the list: Henderson Appliance Repair, around 9.3 miles out. No company within 90 miles of Sutherlin mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Across 19 rated companies, the average public rating is 4.4 stars. Because the nearest shops are farther out, ask each company whether Sutherlin is inside its regular service area.
Companies are shown by relevance and distance from Sutherlin. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Companies within 60 miles | 21 |
|---|---|
| Mention ice makers | 1 |
| Three nearest companies, miles away | 9.3, 10.5, 12.0 |
| Listed as refrigerator repair | 3 |
| Mention refrigerators, freezers or ice makers | 4 |
| With 4.5+ stars and at least 10 reviews | 7 |
| Open on Saturdays (per listing) | 11 |
Closest matches for Sutherlin: Sears Appliance Repair (10.5 miles away, based in Roseburg, 4.6 stars from 90 reviews, lists Saturday hours); Umpqua Appliance (18.8 miles away, based in Winston, 4.8 stars from 529 reviews); Sears Appliance Repair (56.2 miles away, based in Florence, 4.6 stars from 82 reviews, lists Saturday hours); Ken Dow's Appliance Repair (12.3 miles away, based in Roseburg, 4.1 stars from 56 reviews).
Samsung Lines Technicians Work On
What Makes Samsung Ice Maker Repairs Different
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
What Samsung Says to Check First
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
- Small or hollow cubes. Small or shattered cubes point to low water pressure, so check that the supply valve is fully open, the line is not kinked and the filter is not restricting flow. Source: Samsung US - Samsung ice maker is not working
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
Samsung Freezer Problems Worth a Service Call
- Food is soft or ice cream will not stay firm
- Compressor hums but will not start
- Chest freezer exterior feels hot to the touch for a long time
What an Ice Maker Technician Checks
Compare with technicians who work on every brand: ice maker repair in Sutherlin and freezer repair in Sutherlin.
Care Samsung Recommends
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Defrost heater: $150–$350 Source: HomeGuide - How much does freezer repair cost?
- Deep freezer repair: $100–$400 Source: HomeGuide - How much does freezer repair cost?
- Typical freezer repair: $100–$400 Source: Fixr - How much does it cost to repair a freezer?
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Typical ice maker repair: $150–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Diagnostic fee (often credited toward the repair): $60–$100 per visit Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
When several freezer parts have failed at once, replacement is usually the more cost-efficient choice. Source: HomeGuide - How much does freezer repair cost?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- Whether the ice maker is in the door, in the freezer or both
- When the water filter was last changed
- Any light, code or message on the display
Freezer and Ice Maker Notes for Sutherlin, OR
Most ice maker calls in Sutherlin come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Oregon has no license issued specifically for appliance repair that we could confirm, but anyone installing or servicing liquefied petroleum (LP) gas appliances needs an LP gas fitter license from the Oregon State Fire Marshal. Source: Liquefied Petroleum Gas licensing (Oregon State Fire Marshal)
In Oregon, you can check a license with the Oregon Construction Contractors Board Contractor/License Search or report a problem to the Oregon Department of Justice, Consumer Protection.
How to Choose a Freezer and Ice Maker Technician Near Sutherlin
- How often do you repair Samsung ice makers, including door-mounted ones?
- What guarantee do you give on parts and labor?
- What is the service call or diagnostic fee, and is it applied to the repair?
Samsung Ice Maker & Freezer Repair FAQs: Sutherlin, OR
Is my Samsung ice maker worth repairing?
What should I do about a Samsung error code?
Which Sutherlin technicians work on Samsung?
Other Refrigeration Repair in Sutherlin
Samsung Ice Maker & Freezer Repair in Nearby Cities
Before you call, find the model and serial number on your Samsung refrigerator or freezer, usually on a label inside the fresh-food section or the freezer door frame. A technician who knows the model can often tell you on the phone what the first visit will involve.