If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Who Works on Samsung Ice Makers Near Springfield
Our data shows 12 appliance repair companies inside a 30-mile radius of Springfield. 8 of them are based in Springfield itself, and the rest are spread across Chatham (1), Riverton (1), and Illiopolis (1). Distances run up to about 29 miles. None of the repair companies near Springfield name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Nearest on the list: Ken's Appliance Service, Inc., around 0.1 miles out. The 10 rated companies in range average 4.5 stars.
We do not show business phone numbers. Call our helpline to be connected with a participating technician, or look a company up directly. Always confirm licensing and insurance.
| Distance to the three closest (mi) | 0.1, 1.2, 2.0 |
|---|---|
| Mention refrigerators, freezers or ice makers | 4 |
| With 4.5+ stars and at least 10 reviews | 1 |
| Companies within 30 miles | 12 |
| Listed as refrigerator repair | 4 |
| Listing Saturday hours | 8 |
At the top of the Springfield list: Matt Cawley Appliance Service (7.9 miles away, based in Riverton, 4.4 stars from 115 reviews, lists Saturday hours); Sears Appliance Repair (2.7 miles away, 4.4 stars from 95 reviews, lists Saturday hours); Sears Appliance Repair (3.4 miles away, 4.2 stars from 48 reviews, lists Saturday hours); Henry's Appliance Repair (1.2 miles away, 3.9 stars from 47 reviews).
Samsung Lines Technicians Work On
What Makes Samsung Ice Maker Repairs Different
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
A fridge-compartment ice maker harvests a tray roughly every 45 to 65 minutes and a freezer ice maker about every 85 minutes, and the bucket holds only about 2 pounds before the bucket-full sensing stops production. Source: Samsung US - Samsung ice maker is not working
Common Samsung Ice Maker and Freezer Problems
- Frost buildup in freezer or ice bucket. Look for doors that do not close fully, overstuffed shelves, hot food and blocked vents, and on door ice makers check that the bucket gasket sits flush. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Heavy frost on the back wall or around the door
- Chest freezer exterior feels hot to the touch for a long time
- Freezer is too cold and freezing everything solid
What an Ice Maker Technician Checks
More local options for any brand: ice maker repair in Springfield and freezer repair in Springfield.
Care Samsung Recommends
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Ice maker repair: $60–$330 Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
- Water line installation for an ice maker: $100–$200 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Defrost timer: $100–$225 Source: HomeGuide - How much does freezer repair cost?
- Typical freezer repair: $135–$353 Source: Thumbtack - How much do freezer repairs cost?
- Service call / diagnostic minimum (usually credited toward the repair): $70–$130 per visit Source: HomeGuide - How much does freezer repair cost?
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- The freezer temperature if you have a thermometer
- When the water filter was last changed
- Any light, code or message on the display
What Springfield Owners Should Know
Most ice maker calls in Springfield come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
How to Choose a Freezer and Ice Maker Technician Near Springfield
- Do you also repair the water dispenser and supply line?
- Can you give a written estimate before ordering parts?
- What guarantee do you give on parts and labor?
Samsung Ice Maker & Freezer Repair FAQs: Springfield, IL
How do I find a technician who knows Samsung ice makers?
Can the same technician fix my Samsung chest or upright freezer?
Is there a reset button on my ice maker?
Is this Samsung customer service?
Other Refrigeration Repair in Springfield
Samsung Ice Maker & Freezer Repair in Nearby Cities
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Springfield technician whether to look at water supply, cold air or the Samsung ice maker itself.