Samsung owners in Mascoutah usually want two things from a repair company: experience with the brand and quick access to parts. Below are independent repair companies serving Mascoutah, with those that mention Samsung first, then the nearest appliance repair companies.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, Mascoutah IL
Our data shows 40 appliance repair companies inside a 30-mile radius of Mascoutah. The rest are spread across St. Louis (15), Belleville (4), and Fairview Heights (3). Distances run up to about 28 miles. None of the repair companies near Mascoutah name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Nearest on the list: Appliance Repair Ruby, around 8.1 miles out. Across 29 rated companies, the average public rating is 4.2 stars.
We do not show business phone numbers. Call our helpline to be connected with a participating technician, or look a company up directly. Always confirm licensing and insurance.
| Three nearest companies, miles away | 8.1, 9.2, 9.7 |
|---|---|
| Listing Saturday hours | 32 |
| Name freezer work | 1 |
| Rated 4.5 stars or higher (10+ reviews) | 13 |
| Listed as refrigerator repair | 8 |
| Appliance repair companies in range (30 mi) | 50 |
| Name refrigeration work in their listing | 9 |
Closest matches for Mascoutah: Mr. Appliance of Mid America (10.6 miles away, based in Fairview Heights, 4.8 stars from 1,246 reviews, lists Saturday hours); Sears Appliance Repair (13.5 miles away, based in Belleville, 4.3 stars from 100 reviews, lists Saturday hours); Sears Appliance Repair (10.8 miles away, based in Fairview Heights, 4.3 stars from 242 reviews, lists Saturday hours); Hoffmann Brothers (21.4 miles away, based in Edwardsville, 4.9 stars from 5,567 reviews, lists Saturday hours).
Samsung Ice and Freezer Designs
Samsung ice makers come in several designs, including fridge-compartment (in-door) ice maker, in-freezer ice maker, and Dual Auto Ice Maker (cubed + Ice Bites), and each one fails in its own way. On the freezer side, Samsung sells 4-Door Flex refrigerator, French door refrigerator (bottom freezer), side-by-side refrigerator, and convertible upright freezer.
Samsung Ice and Freezer Features
What Makes Samsung Ice Maker Repairs Different
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Samsung Symptoms and First Checks
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
- Ice maker leaking. Check that the gasket between the ice chute and the ice bucket sits flush, since a gap melts ice and causes drips. Source: Samsung US - Water leaks in a Samsung refrigerator
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
When to Call for Samsung Ice Maker Repair
- Water leaking from the ice maker or dispenser
- Ice maker or ice compartment frozen over
- An ice maker light or error code on the display
How a Freezer Service Call Usually Goes in Mascoutah
Not sure it is a Samsung problem? The general pages cover every brand: ice maker repair in Mascoutah and freezer repair in Mascoutah.
Care Samsung Recommends
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
What Samsung Ice Maker and Freezer Repairs Cost
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Refrigerant recharge (regassing): $200–$400 Source: HomeGuide - How much does freezer repair cost?
- Frozen water line repair: $85–$200 Source: Fixr - How much does it cost to repair an ice maker?
- Repair ice maker in refrigerator (parts and labor): $100–$225 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Diagnostic fee (often waived if the repair is approved): $60–$100 per visit Source: Thumbtack - Refrigerator repair cost
Repair a freezer under ten years old when the repair costs less than half the price of a new one; near ten years old, consider replacing. Source: Fixr - How much does it cost to repair a freezer?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- Whether the water dispenser still works
- Any light, code or message on the display
- When the water filter was last changed
Local Notes for Mascoutah
Most ice maker calls in Mascoutah come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
Questions to Ask a Mascoutah Repair Technician
- Do you also repair the water dispenser and supply line?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
- What guarantee do you give on parts and labor?
Samsung Ice Maker & Freezer Repair FAQs: Mascoutah, IL
How do I reset my ice maker?
Why are my ice cubes small or hollow?
Is my Samsung ice maker worth repairing?
Other Refrigeration Repair in Mascoutah
More Samsung Ice Maker & Freezer Repair Pages Nearby
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Mascoutah technician whether to look at water supply, cold air or the Samsung ice maker itself.