If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Who Works on Samsung Ice Makers Near Fairview Heights
Our data shows 40 appliance repair companies inside a 30-mile radius of Fairview Heights. 3 of them are based in Fairview Heights itself, and the rest are spread across St. Louis (17), Belleville (4), and Edwardsville (3). The farthest listed company is about 18 miles out. No company within 90 miles of Fairview Heights mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Nearest on the list: Sears Appliance Repair, around 1.3 miles out. Across 29 rated companies, the average public rating is 4.1 stars.
Companies are shown by relevance and distance from Fairview Heights. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Mention freezers | 1 |
|---|---|
| Distance to the three closest (mi) | 1.3, 1.6, 2.1 |
| With 4.5+ stars and at least 10 reviews | 14 |
| Refrigerator repair in their categories | 11 |
| Mention refrigerators, freezers or ice makers | 12 |
| Repair companies inside 30 miles | 60 |
| Listing Saturday hours | 41 |
At the top of the Fairview Heights list: Mr. Appliance of Mid America (1.6 miles away, 4.8 stars from 1,246 reviews, lists Saturday hours); Sears Appliance Repair (4.6 miles away, based in Belleville, 4.3 stars from 100 reviews, lists Saturday hours); Sears Appliance Repair (1.3 miles away, 4.3 stars from 242 reviews, lists Saturday hours); Hoffmann Brothers (13.9 miles away, based in Edwardsville, 4.9 stars from 5,567 reviews, lists Saturday hours).
Samsung Ice and Freezer Designs
Know which Samsung ice maker you have before you call: Samsung sells fridge-compartment (in-door) ice maker, in-freezer ice maker, and Dual Auto Ice Maker (cubed + Ice Bites). On the freezer side, Samsung sells bottom-freezer refrigerator, top-freezer refrigerator, 4-Door Flex refrigerator, and side-by-side refrigerator.
Samsung Ice and Freezer Features
How Samsung Ice Makers and Freezers Work
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
Common Samsung Ice Maker and Freezer Problems
- Ice dispenser not working. Check that the bucket has loose ice rather than clumps, Child Lock is off, the chute is clear and the bucket clicks into place. Source: Samsung US - Issues with Samsung refrigerator ice dispensers
- Small or hollow cubes. Small or shattered cubes point to low water pressure, so check that the supply valve is fully open, the line is not kinked and the filter is not restricting flow. Source: Samsung US - Samsung ice maker is not working
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Door or lid does not seal or pops back open
- Compressor hums but will not start
- Clicking, buzzing or a loud fan
Inside a Freezer Repair Visit
Not sure it is a Samsung problem? The general pages cover every brand: ice maker repair in Fairview Heights and freezer repair in Fairview Heights.
Care Samsung Recommends
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Typical ice maker repair: $150–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Diagnostic fee (often credited toward the repair): $60–$100 per visit Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
When several freezer parts have failed at once, replacement is usually the more cost-efficient choice. Source: HomeGuide - How much does freezer repair cost?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- Any light, code or message on the display
- The freezer temperature if you have a thermometer
- Whether the ice maker is in the door, in the freezer or both
Freezer and Ice Maker Notes for Fairview Heights, IL
Most ice maker calls in Fairview Heights come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
How to Choose a Freezer and Ice Maker Technician Near Fairview Heights
- Do you also repair the water dispenser and supply line?
- Can you give a written estimate before ordering parts?
- How often do you repair Samsung ice makers, including door-mounted ones?
Samsung Ice Maker & Freezer Repair FAQs: Fairview Heights, IL
Do you repair Samsung standalone freezers too?
How do I reset my ice maker?
Is this Samsung customer service?
More Freezer and Ice Maker Repair in Fairview Heights, IL
Samsung Ice Maker & Freezer Repair in Nearby Cities
Before you call, find the model and serial number on your Samsung refrigerator or freezer, usually on a label inside the fresh-food section or the freezer door frame. A technician who knows the model can often tell you on the phone what the first visit will involve.