A KitchenAid ice maker shares its basic needs with every other ice maker, cold air, water and a working mechanism, but where it sits, how it is reset and the codes it shows are specific to the brand and model. We flag companies whose listing or website mentions KitchenAid and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with KitchenAid, and the technicians listed are independent repair companies, not the manufacturer.
KitchenAid Ice Maker & Freezer Repair Near St. Stephens
24 repair companies serve St. Stephens from within 30 miles. The rest are spread across Mooresville (7), Hickory (5), and Newton (2). The farthest listed company is about 30 miles out. None of the repair companies near St. Stephens name KitchenAid in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Nearest on the list: Sears Appliance Repair, around 4.5 miles out. Across 23 rated companies, the average public rating is 4.7 stars.
Companies are shown by relevance and distance from St. Stephens. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Repair companies inside 30 miles | 24 |
|---|---|
| Name refrigeration work in their listing | 10 |
| Distance to the three closest (mi) | 4.5, 6.2, 6.7 |
| Listed as refrigerator repair | 9 |
| With 4.5+ stars and at least 10 reviews | 11 |
| Listing Saturday hours | 16 |
First up for St. Stephens: A1 Appliance Repair Hickory (6.2 miles away, based in Hickory, 5.0 stars from 29 reviews, lists Saturday hours); Sears Appliance Repair (4.5 miles away, based in Hickory, 4.5 stars from 157 reviews, lists Saturday hours); Quick Reliable Appliance Repair of Mooresville, NC (24.1 miles away, based in Mooresville, 4.7 stars from 92 reviews, lists Saturday hours); Sears Appliance Repair (24.7 miles away, based in Morganton, 4.6 stars from 117 reviews).
KitchenAid Ice and Freezer Features
How KitchenAid Ice Makers and Freezers Work
The units run a defrost cycle with a defrost heater, and meltwater flows to a drain pan, which explains sizzling or gurgling sounds. Source: KitchenAid Product Help - Refrigerator Normal Sounds and Noises
The 15-inch undercounter ice makers circulate water over a freezing plate for clear cubes and use a built-in drain pump that allows installation up to 10 feet from the drain line. Source: KitchenAid - 15-Inch 25 lb. Automatic Ice Maker with Clear Ice Technology (KUIX515SPS)
What KitchenAid Says to Check First
- Ice maker frozen / ice buildup. Set the fridge to 33 to 40°F and the freezer to 0°F and let them run 24 hours; KitchenAid suggests a professional to thaw a frozen water line. Source: KitchenAid - Refrigerator Ice Maker Troubleshooting
- Undercounter ice maker making thin or cloudy ice. Check water pressure and the filter, make sure the water pan drain cap is tight and run the cleaning cycle. Source: KitchenAid Product Help - Thin, Cloudy or Clumpy Ice - Freestanding Ice Maker
Testing or Resetting a KitchenAid Ice Maker
If the ice maker has a reset button, press and hold it for a few seconds; if not, unplug the refrigerator for 1 minute and plug it back in. Source: KitchenAid Product Help - How to Turn the Ice Maker On and Off
KitchenAid Freezer Problems Worth a Service Call
- Chest freezer exterior feels hot to the touch for a long time
- Food is soft or ice cream will not stay firm
- Door or lid does not seal or pops back open
How a Freezer Service Call Usually Goes in St. Stephens
Not sure it is a KitchenAid problem? The general pages cover every brand: ice maker repair in St. Stephens and freezer repair in St. Stephens.
Care KitchenAid Recommends
- Replace the refrigerator water filter about every six months or when the indicator comes on, since a clogged or loose filter cuts flow to the ice maker. Source: KitchenAid Product Help - Ice Maker Not Working - Troubleshooting
- Change the undercounter ice maker's water filter about every 9 months or 2,000 gallons, sooner with very hard water. Source: KitchenAid Product Help - Thin, Cloudy or Clumpy Ice - Freestanding Ice Maker
What KitchenAid Ice Maker and Freezer Repairs Cost
Most KitchenAid ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Refrigerant recharge (regassing): $200–$400 Source: HomeGuide - How much does freezer repair cost?
- Chest freezer repair: $50–$400 Source: Fixr - How much does it cost to repair a freezer?
- Water inlet valve: $100–$225 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Frozen water line repair: $85–$200 Source: Fixr - How much does it cost to repair an ice maker?
- Typical freezer repair: $135–$353 Source: Thumbtack - How much do freezer repairs cost?
- Technician labor: $50–$200 per hour Source: Fixr - How much does it cost to repair a freezer?
Repair a freezer under ten years old when the repair costs less than half the price of a new one; near ten years old, consider replacing. Source: Fixr - How much does it cost to repair a freezer?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- Whether the water dispenser still works
- Any light, code or message on the display
- The freezer temperature if you have a thermometer
What St. Stephens Owners Should Know
Most ice maker calls in St. Stephens come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
North Carolina has no license specific to appliance repair; work on gas appliances, fuel piping and heating equipment is regulated by the State Board of Examiners of Plumbing, Heating, and Fire Sprinkler Contractors, with an exemption for minor repairs that don't change fuel type, venting or piping. Source: N.C. Gen. Stat. § 87-21 (NC General Assembly)
In North Carolina, you can check a license with the NC Plumbing, Heating and Fire Sprinkler Board public license search or report a problem to the North Carolina Department of Justice, Consumer Protection Division.
Hiring a Repair Company in St. Stephens
- What is the service call or diagnostic fee, and is it applied to the repair?
- Do you also repair the water dispenser and supply line?
- Can you get the ice maker assembly or valve for my model quickly?
KitchenAid Ice Maker & Freezer Repair FAQs: St. Stephens, NC
Is this KitchenAid customer service?
What causes heavy frost buildup?
Do you repair KitchenAid standalone freezers too?
How do I reset my ice maker?
More Freezer and Ice Maker Repair in St. Stephens, NC
KitchenAid Ice Maker & Freezer Repair in Nearby Cities
Before you call, find the model and serial number on your KitchenAid refrigerator or freezer, usually on a label inside the fresh-food section or the freezer door frame. A technician who knows the model can often tell you on the phone what the first visit will involve.