Samsung owners in Norcross usually want two things from a repair company: experience with the brand and quick access to parts. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
Independent listings only: Freezer Repair Near Me is not affiliated with or endorsed by Samsung. If your appliance is still under manufacturer coverage, contact Samsung directly.
Who Works on Samsung Ice Makers Near Norcross
Within 30 miles of Norcross there are 40 appliance repair companies in our data. 3 of them are based in Norcross itself, and the rest are spread across Duluth (10), Atlanta (8), and Lawrenceville (4). Nearest on the list: Norcross Appliance Repair Technologies llc, around 0.5 miles out. No company within 90 miles of Norcross mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Across 36 rated companies, the average public rating is 4.4 stars.
Listings come from public business data. A brand or service mention means the company names it in its listing or website; it is not a certification. Verify experience, licensing and insurance before hiring.
| Name refrigeration work in their listing | 26 |
|---|---|
| Distance to the three closest (mi) | 0.5, 2.5, 2.9 |
| Open on Saturdays (per listing) | 38 |
| Refrigerator repair in their categories | 24 |
| With 4.5+ stars and at least 10 reviews | 21 |
| Appliance repair companies in range (30 mi) | 60 |
Closest matches for Norcross: Comfort Appliance Repair of Atlanta (7.2 miles away, based in Chamblee, 4.9 stars from 1,720 reviews, lists Saturday hours); Appliance Tech Pros & Refrigeration Repair (8.2 miles away, based in Lawrenceville, 4.9 stars from 813 reviews, lists Saturday hours); Flamingo Appliance Service of Georgia (4.2 miles away, based in Atlanta, 4.2 stars from 2,080 reviews); Commercial Appliance Repair (8.0 miles away, based in Roswell, 4.8 stars from 24 reviews).
Samsung Lines Technicians Work On
What a Samsung Technician Deals With
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Ice dispenser not working. Check that the bucket has loose ice rather than clumps, Child Lock is off, the chute is clear and the bucket clicks into place. Source: Samsung US - Issues with Samsung refrigerator ice dispensers
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 8E | Ice maker (freezer) sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
When to Call for Samsung Ice Maker Repair
- Water leaking from the ice maker or dispenser
- Small, hollow or misshapen cubes
- Water dispenser works but the ice maker does not
What an Ice Maker Technician Checks
Compare with technicians who work on every brand: ice maker repair in Norcross and freezer repair in Norcross.
Care Samsung Recommends
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
What Samsung Ice Maker and Freezer Repairs Cost
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Ice maker motor repair: $100–$350 Source: Fixr - How much does it cost to repair an ice maker?
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Defrost timer: $100–$225 Source: HomeGuide - How much does freezer repair cost?
- Typical freezer repair: $100–$400 Source: Fixr - How much does it cost to repair a freezer?
- Appliance repair labor: $50–$125 per hour Source: HomeGuide - How much does freezer repair cost?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- When the water filter was last changed
- The brand, model and serial number from the label inside the fresh-food section
- Whether the water dispenser still works
Local Notes for Norcross
Most ice maker calls in Norcross come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Georgia has no appliance repair license; the Secretary of State's construction-related licensing boards cover conditioned air, electrical, plumbing, low voltage, utility and residential/general contractors, with no separate appliance category. Source: Georgia Licensing Boards (Georgia Secretary of State)
In Georgia, you can check a license with the Georgia Secretary of State Licensing Division License Lookup or report a problem to the Georgia Attorney General's Consumer Protection Division.
How to Choose a Freezer and Ice Maker Technician Near Norcross
- What guarantee do you give on parts and labor?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
- Is your company licensed where my state requires it, and insured?
Samsung Ice Maker & Freezer Repair FAQs: Norcross, GA
Why is my Samsung refrigerator showing a code?
Do you work for Samsung?
What causes heavy frost buildup?
Related Repair Pages for Norcross
Samsung Ice Maker & Freezer Repair Near Norcross
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Norcross technician whether to look at water supply, cold air or the Samsung ice maker itself.