Samsung owners in Pulaski usually want two things from a repair company: experience with the brand and quick access to parts. Below are independent repair companies serving Pulaski, with those that mention Samsung first, then the nearest appliance repair companies.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, Pulaski VA
We found 34 appliance repair companies within 60 miles of Pulaski. Other nearby bases include Roanoke (9), Princeton (3), and Christiansburg (2). The farthest listed company is about 60 miles out. No company within 90 miles of Pulaski mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Britts Service Co is the nearest, roughly 19.0 miles from Pulaski. The 31 rated companies in range average 3.8 stars. Pulaski is a smaller market, so expect a longer drive and ask whether a trip charge applies.
Listings come from public business data. A brand or service mention means the company names it in its listing or website; it is not a certification. Verify experience, licensing and insurance before hiring.
| Three nearest companies, miles away | 19.0, 20.1, 20.6 |
|---|---|
| Refrigerator repair in their categories | 5 |
| Repair companies inside 60 miles | 34 |
| Mention refrigerators, freezers or ice makers | 11 |
| Rated 4.5 stars or higher (10+ reviews) | 6 |
| Listing Saturday hours | 11 |
First up for Pulaski: Peerless Appliance Services (49.7 miles away, based in Roanoke, 4.9 stars from 1,204 reviews); Sears Appliance Repair (20.7 miles away, based in Christiansburg, 4.3 stars from 159 reviews, lists Saturday hours); Residential Appliance Services (35.1 miles away, based in Mt Airy, 3.9 stars from 36 reviews); Affordable Appliances Repair and Sales LLC (48.9 miles away, based in Roanoke, 4.8 stars from 35 reviews, lists Saturday hours).
Samsung Ice Makers and Freezers Technicians See
Know which Samsung ice maker you have before you call: Samsung sells fridge-compartment (in-door) ice maker, in-freezer ice maker, and Dual Auto Ice Maker (cubed + Ice Bites).
Know Your Samsung Ice Maker
How Samsung Ice Makers and Freezers Work
The fill valve needs at least 20 psi of supply pressure; low pressure shows up as small or shattered cubes, and on dual ice maker models a misplaced scoop holder can block the bucket sensor and halt production. Source: Samsung US - Samsung ice maker is not working
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
Common Samsung Ice Maker and Freezer Problems
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
Before You Call: The Samsung Reset
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Freezer runs constantly but stays warm
- Door or lid does not seal or pops back open
- An error code or temperature alarm
What Gets Fixed on a Pulaski Ice Maker Call
Not sure it is a Samsung problem? The general pages cover every brand: ice maker repair in Pulaski and freezer repair in Pulaski.
Care Samsung Recommends
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Drive blade replacement (dispenser-related problems): $80–$150 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Defrost heater: $150–$350 Source: HomeGuide - How much does freezer repair cost?
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Evaporator fan motor (defrost motor): $100–$440 Source: ConsumerAffairs - Cost to Repair a Freezer
- Diagnostic fee (often credited toward the repair): $60–$100 per visit Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- The freezer temperature if you have a thermometer
- The brand, model and serial number from the label inside the fresh-food section
- Whether the water dispenser still works
What Pulaski Owners Should Know
Most ice maker calls in Pulaski come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Virginia's Board for Contractors has no appliance repair license classification, but its gas fitting contracting specialty covers installing, repairing or removing gas piping and appliances attached to real property. Source: 18VAC50-22-30, Definitions of specialty services
In Virginia, you can check a license with the DPOR License Lookup or report a problem to the Office of the Attorney General of Virginia, Consumer Protection Section.
Questions to Ask a Pulaski Repair Technician
- Can you get the ice maker assembly or valve for my model quickly?
- Do you also repair the water dispenser and supply line?
- What is the service call or diagnostic fee, and is it applied to the repair?
Samsung Ice Maker & Freezer Repair FAQs: Pulaski, VA
How do I reset my ice maker?
Do you work for Samsung?
Do you repair Samsung standalone freezers too?
Other Refrigeration Repair in Pulaski
Samsung Ice Maker & Freezer Repair Near Pulaski
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Pulaski technician whether to look at water supply, cold air or the Samsung ice maker itself.