A Samsung ice maker shares its basic needs with every other ice maker, cold air, water and a working mechanism, but where it sits, how it is reset and the codes it shows are specific to the brand and model. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, Kernersville NC
Our data shows 40 appliance repair companies inside a 30-mile radius of Kernersville. 5 list an address in Kernersville, and the rest are spread across High Point (11), Winston-Salem (9), and Greensboro (9). Distances run up to about 16 miles. Appliance Works Kernersville is the nearest, roughly 0.3 miles from Kernersville. None of the repair companies near Kernersville name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. The 22 rated companies in range average 4.7 stars.
Companies are shown by relevance and distance from Kernersville. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Rated 4.5 stars or higher (10+ reviews) | 13 |
|---|---|
| Companies within 30 miles | 55 |
| Name refrigeration work in their listing | 4 |
| Open on Saturdays (per listing) | 38 |
| Three nearest companies, miles away | 0.3, 0.4, 0.7 |
| Refrigerator repair in their categories | 4 |
First up for Kernersville: Sears Appliance Repair (14.1 miles away, based in Greensboro, 4.4 stars from 955 reviews, lists Saturday hours); Convenient Appliance Service (12.9 miles away, based in Greensboro, 4.9 stars from 1,961 reviews); John Michael & Associates, Inc. (9.0 miles away, based in High Point, 4.7 stars from 230 reviews); Convenient Appliance Service (13.1 miles away, based in Winston-Salem, 4.9 stars from 2,279 reviews).
Samsung Ice Makers and Freezers Technicians See
Samsung ice makers come in several designs, including in-freezer ice maker, fridge-compartment (in-door) ice maker, and Dual Auto Ice Maker (cubed + Ice Bites), and each one fails in its own way. Freezer styles include bottom-freezer refrigerator, top-freezer refrigerator, convertible upright freezer, and 4-Door Flex refrigerator.
Samsung Lines Technicians Work On
What a Samsung Technician Deals With
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Small or hollow cubes. Small or shattered cubes point to low water pressure, so check that the supply valve is fully open, the line is not kinked and the filter is not restricting flow. Source: Samsung US - Samsung ice maker is not working
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
Before You Call: The Samsung Reset
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Chest freezer exterior feels hot to the touch for a long time
- An error code or temperature alarm
- Compressor hums but will not start
What a Freezer Technician Checks
Compare with technicians who work on every brand: ice maker repair in Kernersville and freezer repair in Kernersville.
Owner Care for Samsung Ice Makers
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
A Samsung ice maker or freezer repair usually costs about the same as any other brand for the same part. Published ranges:
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Water filter replacement (professional): $85–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Typical freezer repair: $100–$400 Source: Fixr - How much does it cost to repair a freezer?
- Service call: $45–$150 per visit Source: Fixr - How much does it cost to repair a freezer?
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- Whether the water dispenser still works
- The brand, model and serial number from the label inside the fresh-food section
- Any light, code or message on the display
Local Notes for Kernersville
Most ice maker calls in Kernersville come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
North Carolina has no license specific to appliance repair; work on gas appliances, fuel piping and heating equipment is regulated by the State Board of Examiners of Plumbing, Heating, and Fire Sprinkler Contractors, with an exemption for minor repairs that don't change fuel type, venting or piping. Source: N.C. Gen. Stat. § 87-21 (NC General Assembly)
In North Carolina, you can check a license with the NC Plumbing, Heating and Fire Sprinkler Board public license search or report a problem to the North Carolina Department of Justice, Consumer Protection Division.
Questions to Ask a Kernersville Repair Technician
- What is the service call or diagnostic fee, and is it applied to the repair?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
- Can you get the ice maker assembly or valve for my model quickly?
Samsung Ice Maker & Freezer Repair FAQs: Kernersville, NC
Why are my ice cubes small or hollow?
Why is my Samsung refrigerator showing a code?
What causes heavy frost buildup?
More Freezer and Ice Maker Repair in Kernersville, NC
Samsung Ice Maker & Freezer Repair in Nearby Cities
Before you call, find the model and serial number on your Samsung refrigerator or freezer, usually on a label inside the fresh-food section or the freezer door frame. A technician who knows the model can often tell you on the phone what the first visit will involve.