If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. Below are independent repair companies serving Kannapolis, with those that mention Samsung first, then the nearest appliance repair companies.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Ice Maker & Freezer Repair Near Kannapolis
Our data shows 40 appliance repair companies inside a 30-mile radius of Kannapolis. 2 list an address in Kannapolis, and other nearby bases include Concord (10), Mooresville (6), and Huntersville (6). No company within 90 miles of Kannapolis mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Nearest on the list: Pulse Appliance Repair Kannapolis Co, around 0.9 miles out. Across 30 rated companies, the average public rating is 4.8 stars.
Companies are shown by relevance and distance from Kannapolis. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Companies within 30 miles | 60 |
|---|---|
| Mention refrigerators, freezers or ice makers | 19 |
| Refrigerator repair in their categories | 18 |
| With 4.5+ stars and at least 10 reviews | 19 |
| Three nearest companies, miles away | 0.9, 1.7, 3.2 |
| Open on Saturdays (per listing) | 44 |
The leading options for Kannapolis are SmartFix Appliance Repair (13.6 miles away, based in Charlotte, 4.9 stars from 1,197 reviews, lists Saturday hours); A1 Appliance Repair, LLC (4.6 miles away, based in Concord, 4.9 stars from 90 reviews, lists Saturday hours); Advantage Appliance Repair Inc. (15.1 miles away, based in Charlotte, 4.5 stars from 981 reviews); Sears Appliance Repair (3.2 miles away, based in Concord, 4.3 stars from 508 reviews, lists Saturday hours).
Samsung Ice Makers and Freezers Technicians See
Know which Samsung ice maker you have before you call: Samsung sells fridge-compartment (in-door) ice maker, in-freezer ice maker, and Dual Auto Ice Maker (cubed + Ice Bites). Freezer styles include side-by-side refrigerator, bottom-freezer refrigerator, French door refrigerator (bottom freezer), and top-freezer refrigerator.
Know Your Samsung Ice Maker
How Samsung Ice Makers and Freezers Work
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Samsung Symptoms and First Checks
- Ice maker leaking. Check that the gasket between the ice chute and the ice bucket sits flush, since a gap melts ice and causes drips. Source: Samsung US - Water leaks in a Samsung refrigerator
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Signs Your Samsung Ice Maker Needs a Technician
- Ice clumping in the bucket
- Water dispenser works but the ice maker does not
- Water leaking from the ice maker or dispenser
What an Ice Maker Technician Checks
Compare with technicians who work on every brand: ice maker repair in Kannapolis and freezer repair in Kannapolis.
Owner Care for Samsung Ice Makers
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
A Samsung ice maker or freezer repair usually costs about the same as any other brand for the same part. Published ranges:
- Chest freezer repair: $50–$400 Source: Fixr - How much does it cost to repair a freezer?
- Evaporator fan motor (defrost motor): $100–$440 Source: ConsumerAffairs - Cost to Repair a Freezer
- Compressor replacement: $400–$800 Source: HomeGuide - How much does freezer repair cost?
- Frozen water line repair: $85–$200 Source: Fixr - How much does it cost to repair an ice maker?
- Typical freezer repair: $100–$400 Source: Fixr - How much does it cost to repair a freezer?
- Service call / diagnostic minimum (usually credited toward the repair): $70–$130 per visit Source: HomeGuide - How much does freezer repair cost?
50 percent rule: repair if the quote is under half the price of a comparable new unit; otherwise lean toward replacing. Source: HomeAdvisor - How Much Does Refrigerator Repair Cost?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- Whether the ice maker is in the door, in the freezer or both
- Whether the water dispenser still works
- The brand, model and serial number from the label inside the fresh-food section
Local Notes for Kannapolis
Most ice maker calls in Kannapolis come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
North Carolina has no license specific to appliance repair; work on gas appliances, fuel piping and heating equipment is regulated by the State Board of Examiners of Plumbing, Heating, and Fire Sprinkler Contractors, with an exemption for minor repairs that don't change fuel type, venting or piping. Source: N.C. Gen. Stat. § 87-21 (NC General Assembly)
In North Carolina, you can check a license with the NC Plumbing, Heating and Fire Sprinkler Board public license search or report a problem to the North Carolina Department of Justice, Consumer Protection Division.
How to Choose a Freezer and Ice Maker Technician Near Kannapolis
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
- Is your company licensed where my state requires it, and insured?
- What is the service call or diagnostic fee, and is it applied to the repair?
Samsung Ice Maker & Freezer Repair FAQs: Kannapolis, NC
Why is there so much frost in my freezer?
Should I repair or replace my Samsung refrigerator?
Do you work for Samsung?
More Freezer and Ice Maker Repair in Kannapolis, NC
Samsung Ice Maker & Freezer Repair Near Kannapolis
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Kannapolis technician whether to look at water supply, cold air or the Samsung ice maker itself.