Most Samsung ice maker and freezer repairs in Grand Rapids involve the same few systems: water supply and the inlet valve, the ice maker assembly, fans, the defrost system and the controls. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, Grand Rapids MI
Our data shows 38 appliance repair companies inside a 30-mile radius of Grand Rapids. 8 list an address in Grand Rapids, and the rest are spread across Holland (4), Grandville (3), and Wyoming (2). Distances run up to about 29 miles. Nearest on the list: Cervona Appliance Repair Grand Rapids, around 0.9 miles out. No company within 90 miles of Grand Rapids mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. Rated companies nearby average 4.5 stars across 37 businesses.
Companies are shown by relevance and distance from Grand Rapids. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Listed as refrigerator repair | 9 |
|---|---|
| With 4.5+ stars and at least 10 reviews | 20 |
| Companies within 30 miles | 38 |
| Open on Saturdays (per listing) | 18 |
| Mention freezers | 1 |
| Distance to the three closest (mi) | 0.9, 1.8, 2.3 |
| Name refrigeration work in their listing | 10 |
The leading options for Grand Rapids are Sears Appliance Repair (4.7 miles away, 4.6 stars from 269 reviews, lists Saturday hours); Toro's Refrigeration Heating & Cooling (4.6 miles away, 4.9 stars from 33 reviews, lists Saturday hours); Big Lake Appliance Service (16.2 miles away, based in Conklin, 4.8 stars from 237 reviews); Sears Appliance Repair (7.5 miles away, based in Grandville, 4.3 stars from 492 reviews, lists Saturday hours).
Samsung Ice and Freezer Designs
Know which Samsung ice maker you have before you call: Samsung sells in-freezer ice maker, fridge-compartment (in-door) ice maker, and Dual Auto Ice Maker (cubed + Ice Bites). On the freezer side, Samsung sells convertible upright freezer, 4-Door Flex refrigerator, bottom-freezer refrigerator, and French door refrigerator (bottom freezer).
Know Your Samsung Ice Maker
How Samsung Ice Makers and Freezers Work
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Samsung Symptoms and First Checks
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 8E | Ice maker (freezer) sensor error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Food is soft or ice cream will not stay firm
- Heavy frost on the back wall or around the door
- Chest freezer exterior feels hot to the touch for a long time
Inside a Freezer Repair Visit
Compare with technicians who work on every brand: ice maker repair in Grand Rapids and freezer repair in Grand Rapids.
Owner Care for Samsung Ice Makers
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
A Samsung ice maker or freezer repair usually costs about the same as any other brand for the same part. Published ranges:
- Chest freezer repair: $50–$400 Source: Fixr - How much does it cost to repair a freezer?
- Defrost timer: $100–$225 Source: HomeGuide - How much does freezer repair cost?
- Ice maker motor repair: $100–$350 Source: Fixr - How much does it cost to repair an ice maker?
- Typical freezer repair: $100–$400 Source: Fixr - How much does it cost to repair a freezer?
- Service call / diagnostic minimum (usually credited toward the repair): $70–$130 per visit Source: HomeGuide - How much does freezer repair cost?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- Any light, code or message on the display
- The freezer temperature if you have a thermometer
- Whether the ice maker is in the door, in the freezer or both
Local Notes for Grand Rapids
Most ice maker calls in Grand Rapids come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Michigan's licensing lists no separate appliance repair license; gas, heating and refrigeration service work is licensed by work classification under the state mechanical contractor license. Source: LARA: Mechanical Examination, Licensing/Registration & Application Information
In Michigan, you can check a license with the LARA Find / Verify a BCC Licensed Professional or Business or report a problem to the Michigan Department of Attorney General, Consumer Protection.
Questions to Ask a Grand Rapids Repair Technician
- Can you get the ice maker assembly or valve for my model quickly?
- Can you give a written estimate before ordering parts?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
Samsung Ice Maker & Freezer Repair FAQs: Grand Rapids, MI
Do you repair Samsung standalone freezers too?
Should I repair or replace my Samsung refrigerator?
Why is my ice maker making tiny cubes?
More Freezer and Ice Maker Repair in Grand Rapids, MI
Samsung Ice Maker & Freezer Repair Near Grand Rapids
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Grand Rapids technician whether to look at water supply, cold air or the Samsung ice maker itself.