Samsung owners in Hoffman Estates usually want two things from a repair company: experience with the brand and quick access to parts. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, Hoffman Estates IL
40 repair companies serve Hoffman Estates from within 30 miles. 3 list an address in Hoffman Estates, and other nearby bases include Schaumburg (12), Elgin (4), and Palatine (4). The farthest listed company is about 7 miles out. The closest is Value Hoffman Estates Appliance Repair, about 0.4 miles away. None of the companies within 30 miles mention Samsung by name, so we include matching companies from a longer drive plus the nearest appliance repair companies. The 37 rated companies in range average 4.6 stars.
Companies are shown by relevance and distance from Hoffman Estates. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Refrigerator repair in their categories | 15 |
|---|---|
| Appliance repair companies in range (30 mi) | 60 |
| Name freezer work | 1 |
| With 4.5+ stars and at least 10 reviews | 17 |
| Distance to the three closest (mi) | 0.4, 0.4, 1.4 |
| Mention refrigerators, freezers or ice makers | 17 |
| Open on Saturdays (per listing) | 47 |
The leading options for Hoffman Estates are Red Apple Appliance Repair East New York (22.4 miles away, based in Chicago, 4.5 stars from 23 reviews, lists Saturday hours); Aslan Appliance Repair (6.7 miles away, based in Roselle, 4.9 stars from 844 reviews, lists Saturday hours); Licotech Appliance Repair (6.4 miles away, based in Elk Grove Village, 4.9 stars from 76 reviews, lists Saturday hours); A-Advent Appliance (3.2 miles away, based in Schaumburg, 4.9 stars from 186 reviews, lists Saturday hours).
Samsung Ice and Freezer Features
What a Samsung Technician Deals With
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
- Small or hollow cubes. Small or shattered cubes point to low water pressure, so check that the supply valve is fully open, the line is not kinked and the filter is not restricting flow. Source: Samsung US - Samsung ice maker is not working
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
Samsung Freezer Problems Worth a Service Call
- Freezer runs constantly but stays warm
- Water pooling under or inside the freezer
- Food is soft or ice cream will not stay firm
What Gets Fixed on a Hoffman Estates Freezer Call
Compare with technicians who work on every brand: ice maker repair in Hoffman Estates and freezer repair in Hoffman Estates.
Keeping a Samsung Ice Maker and Freezer Running
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
- Clean the door seals with warm soapy water; a torn or split seal needs service, while one that has popped out of its channel can be pressed back in. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Control board replacement: $300–$650 Source: Fixr - How much does it cost to repair a freezer?
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Evaporator fan motor (defrost motor): $100–$440 Source: ConsumerAffairs - Cost to Repair a Freezer
- Door gasket replacement: $150–$500 Source: Fixr - How much does it cost to repair a freezer?
- Typical ice maker repair: $150–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Service call / diagnostic minimum (usually credited toward the repair): $70–$130 per visit Source: HomeGuide - How much does freezer repair cost?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- The brand, model and serial number from the label inside the fresh-food section
- The freezer temperature if you have a thermometer
- Any light, code or message on the display
Freezer and Ice Maker Notes for Hoffman Estates, IL
Most ice maker calls in Hoffman Estates come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
Questions to Ask a Hoffman Estates Repair Technician
- How often do you repair Samsung ice makers, including door-mounted ones?
- Is your company licensed where my state requires it, and insured?
- What guarantee do you give on parts and labor?
Samsung Ice Maker & Freezer Repair FAQs: Hoffman Estates, IL
Why is my Samsung refrigerator showing a code?
Why are my ice cubes small or hollow?
Do you work for Samsung?
More Freezer and Ice Maker Repair in Hoffman Estates, IL
Samsung Ice Maker & Freezer Repair in Nearby Cities
Write down any code or light your Samsung display shows and when it appears. It helps a Hoffman Estates technician bring the right parts.