If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, Gurnee IL
Within 30 miles of Gurnee there are 40 appliance repair companies in our data. 2 of them are based in Gurnee itself, and the rest are spread across Waukegan (6), Vernon Hills (4), and Lake Zurich (3). The farthest listed company is about 14 miles out. No company within 30 miles of Gurnee names Samsung in its listing, so the list adds matches from farther out and the closest appliance repair companies. Nearest on the list: Sears Appliance Repair, around 1.2 miles out. Across 33 rated companies, the average public rating is 4.6 stars.
Companies are shown by relevance and distance from Gurnee. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Mention freezers | 1 |
|---|---|
| Name ice maker work | 1 |
| With 4.5+ stars and at least 10 reviews | 24 |
| Name refrigeration work in their listing | 15 |
| Distance to the three closest (mi) | 1.2, 1.3, 3.2 |
| Listing Saturday hours | 41 |
| Companies within 30 miles | 60 |
| Refrigerator repair in their categories | 13 |
First up for Gurnee: Red Apple Appliance Repair East New York (31.0 miles away, based in Chicago, 4.5 stars from 23 reviews, lists Saturday hours); AMZ Appliance Repair (14.1 miles away, based in Buffalo Grove, 4.8 stars from 1,072 reviews, lists Saturday hours); A Absolute Appliance Repair (7.3 miles away, based in Mundelein, 4.9 stars from 480 reviews, lists Saturday hours); Sears Appliance Repair (1.2 miles away, 4.5 stars from 448 reviews, lists Saturday hours).
Samsung Ice Makers and Freezers Technicians See
Know which Samsung ice maker you have before you call: Samsung sells fridge-compartment (in-door) ice maker, Dual Auto Ice Maker (cubed + Ice Bites), and in-freezer ice maker.
Samsung Ice and Freezer Features
How Samsung Ice Makers and Freezers Work
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Ice dispenser not working. Check that the bucket has loose ice rather than clumps, Child Lock is off, the chute is clear and the bucket clicks into place. Source: Samsung US - Issues with Samsung refrigerator ice dispensers
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Signs Your Samsung Ice Maker Needs a Technician
- No ice at all, or only a few cubes a day
- Water dispenser works but the ice maker does not
- Ice maker clicks or hums but does not fill
What Gets Fixed on a Gurnee Ice Maker Call
Compare with technicians who work on every brand: ice maker repair in Gurnee and freezer repair in Gurnee.
Care Samsung Recommends
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Water filter replacement (professional): $85–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Water line installation for an ice maker: $100–$200 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Typical freezer repair: $135–$353 Source: Thumbtack - How much do freezer repairs cost?
- Diagnostic fee (often waived if the repair is approved): $60–$100 per visit Source: Thumbtack - Refrigerator repair cost
Repair a freezer under ten years old when the repair costs less than half the price of a new one; near ten years old, consider replacing. Source: Fixr - How much does it cost to repair a freezer?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- Whether the ice maker is in the door, in the freezer or both
- When the water filter was last changed
- The freezer temperature if you have a thermometer
Freezer and Ice Maker Notes for Gurnee, IL
Most ice maker calls in Gurnee come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
Questions to Ask a Gurnee Repair Technician
- Do you also repair the water dispenser and supply line?
- Can you give a written estimate before ordering parts?
- How often do you repair Samsung ice makers, including door-mounted ones?
Samsung Ice Maker & Freezer Repair FAQs: Gurnee, IL
How do I reset my ice maker?
Why are my ice cubes small or hollow?
Can the same technician fix my Samsung chest or upright freezer?
Should I repair or replace my Samsung refrigerator?
Related Repair Pages for Gurnee
More Samsung Ice Maker & Freezer Repair Pages Nearby
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Gurnee technician whether to look at water supply, cold air or the Samsung ice maker itself.