Most Samsung ice maker and freezer repairs in DeKalb involve the same few systems: water supply and the inlet valve, the ice maker assembly, fans, the defrost system and the controls. Below are independent repair companies serving DeKalb, with those that mention Samsung first, then the nearest appliance repair companies.
Independent listings only: Freezer Repair Near Me is not affiliated with or endorsed by Samsung. If your appliance is still under manufacturer coverage, contact Samsung directly.
Samsung Ice Maker & Freezer Repair Near DeKalb
We found 40 appliance repair companies within 30 miles of DeKalb. The rest are spread across Aurora (9), Elgin (8), and St. Charles (5). No company within 30 miles of DeKalb names Samsung in its listing, so the list adds matches from farther out and the closest appliance repair companies. The closest is Knodle's Appliance Services Co Inc, about 5.0 miles away. The 30 rated companies in range average 4.8 stars.
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| Rated 4.5 stars or higher (10+ reviews) | 15 |
|---|---|
| Appliance repair companies in range (30 mi) | 60 |
| Open on Saturdays (per listing) | 38 |
| Name refrigeration work in their listing | 9 |
| Three nearest companies, miles away | 5.0, 7.9, 11.9 |
| Refrigerator repair in their categories | 8 |
First up for DeKalb: Red Apple Appliance Repair East New York (51.8 miles away, based in Chicago, 4.5 stars from 23 reviews, lists Saturday hours); Leonardi Appliance (24.9 miles away, based in Aurora, 4.8 stars from 289 reviews); Arrowhead Appliance Repair (7.9 miles away, based in Sycamore, 4.9 stars from 40 reviews); SMD Brothers Appliance Repair & Services (24.8 miles away, based in Elgin, 5.0 stars from 47 reviews, lists Saturday hours).
Samsung Ice and Freezer Features
What Makes Samsung Ice Maker Repairs Different
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
A fridge-compartment ice maker harvests a tray roughly every 45 to 65 minutes and a freezer ice maker about every 85 minutes, and the bucket holds only about 2 pounds before the bucket-full sensing stops production. Source: Samsung US - Samsung ice maker is not working
Common Samsung Ice Maker and Freezer Problems
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
Testing or Resetting a Samsung Ice Maker
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Signs Your Samsung Ice Maker Needs a Technician
- Ice maker clicks or hums but does not fill
- Small, hollow or misshapen cubes
- Ice clumping in the bucket
Inside a Freezer Repair Visit
Compare with technicians who work on every brand: ice maker repair in DeKalb and freezer repair in DeKalb.
Keeping a Samsung Ice Maker and Freezer Running
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Refrigerant recharge (regassing): $200–$400 Source: HomeGuide - How much does freezer repair cost?
- Repair ice maker in refrigerator (parts and labor): $100–$225 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Evaporator fan motor (defrost motor): $100–$440 Source: ConsumerAffairs - Cost to Repair a Freezer
- Typical freezer repair: $135–$353 Source: Thumbtack - How much do freezer repairs cost?
- Diagnostic fee (often deducted from the final bill): $50–$100 per visit Source: Fixr - How much does it cost to repair a freezer?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- Whether the ice maker is in the door, in the freezer or both
- The freezer temperature if you have a thermometer
- The brand, model and serial number from the label inside the fresh-food section
Around DeKalb
Most ice maker calls in DeKalb come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
Hiring a Repair Company in DeKalb
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
- How often do you repair Samsung ice makers, including door-mounted ones?
- Do you also repair the water dispenser and supply line?
Samsung Ice Maker & Freezer Repair FAQs: DeKalb, IL
Why is there so much frost in my freezer?
Why are my ice cubes small or hollow?
Why is my Samsung refrigerator showing a code?
Is my Samsung ice maker worth repairing?
Other Refrigeration Repair in DeKalb
Samsung Ice Maker & Freezer Repair Near DeKalb
Note whether the water dispenser still works and what temperature the freezer holds. It tells a DeKalb technician whether to look at water supply, cold air or the Samsung ice maker itself.