If your Samsung ice maker has stopped making ice, the ice compartment has frozen over or the freezer is running warm, the technician you call should know the model line. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
Freezer Repair Near Me is independent and not affiliated with Samsung. Listed companies are independent technicians who repair Samsung ice makers and freezers along with other brands.
Samsung Ice Maker & Freezer Repair Near New London
Within 30 miles of New London there are 18 appliance repair companies in our data. 2 list an address in New London, and other nearby bases include Westerly (5), Greenport (2), and East Hampton (2). Distances run up to about 29 miles. The closest is BJ Appliance Service, about 0.5 miles away. No company within 90 miles of New London mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. The 16 rated companies in range average 4.7 stars.
Listings come from public business data. A brand or service mention means the company names it in its listing or website; it is not a certification. Verify experience, licensing and insurance before hiring.
| With 4.5+ stars and at least 10 reviews | 6 |
|---|---|
| Mention refrigerators, freezers or ice makers | 4 |
| Refrigerator repair in their categories | 2 |
| Three nearest companies, miles away | 0.5, 0.9, 2.5 |
| Repair companies inside 30 miles | 18 |
| Listing Saturday hours | 9 |
The leading options for New London are Keith's Appliances (7.2 miles away, based in Mystic, 4.9 stars from 1,021 reviews, lists Saturday hours); Sears Appliance Repair (2.5 miles away, based in Waterford, 4.8 stars from 291 reviews, lists Saturday hours); Wickford Appliance Sales & Service (14.7 miles away, based in Westerly, 4.9 stars from 947 reviews, lists Saturday hours); BJ Appliance Service (0.5 miles away, 5.0 stars from 1 reviews).
Samsung Ice and Freezer Designs
Know which Samsung ice maker you have before you call: Samsung sells Dual Auto Ice Maker (cubed + Ice Bites), fridge-compartment (in-door) ice maker, and in-freezer ice maker.
Samsung Ice and Freezer Features
How Samsung Ice Makers and Freezers Work
On most Samsung models the ice maker and bucket sit in the fresh-food compartment, while some models put the ice maker in the freezer; either way the freezer must reach 0°F or colder for ice to form. Source: Samsung US - Samsung ice maker is not working
What Samsung Says to Check First
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
- Frost buildup in freezer or ice bucket. Look for doors that do not close fully, overstuffed shelves, hot food and blocked vents, and on door ice makers check that the bucket gasket sits flush. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Before You Call: The Samsung Reset
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Samsung Ice Maker and Freezer Codes
| Code | What it means |
|---|---|
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 21E | Freezer fan error: the board does not sense the freezer fan turning, usually from a frozen fan or a failed fan motor. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Freezer runs constantly but stays warm
- An error code or temperature alarm
- Clicking, buzzing or a loud fan
Inside a Freezer Repair Visit
More local options for any brand: ice maker repair in New London and freezer repair in New London.
Care Samsung Recommends
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
A Samsung ice maker or freezer repair usually costs about the same as any other brand for the same part. Published ranges:
- Compressor replacement: $400–$800 Source: HomeGuide - How much does freezer repair cost?
- Frozen water line repair: $85–$200 Source: Fixr - How much does it cost to repair an ice maker?
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Typical freezer repair: $135–$353 Source: Thumbtack - How much do freezer repairs cost?
- Diagnostic fee (often deducted from the final bill): $50–$100 per visit Source: Fixr - How much does it cost to repair a freezer?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- Whether the water dispenser still works
- The freezer temperature if you have a thermometer
- Any light, code or message on the display
Local Notes for New London
Most ice maker calls in New London come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Connecticut's Department of Consumer Protection does not list a separate appliance repair license; work on gas piping, approved gas appliances and refrigeration systems falls under its heating, piping and cooling license categories. Source: Heating Piping and Cooling License Types and Scope of Work (CT Department of Consumer Protection)
In Connecticut, you can check a license with the CT Department of Consumer Protection: Verify a License or report a problem to the Connecticut Department of Consumer Protection.
Hiring a Repair Company in New London
- Is your company licensed where my state requires it, and insured?
- How often do you repair Samsung ice makers, including door-mounted ones?
- Can you give a written estimate before ordering parts?
Samsung Ice Maker & Freezer Repair FAQs: New London, CT
Is my Samsung ice maker worth repairing?
Why are my ice cubes small or hollow?
How do I find a technician who knows Samsung ice makers?
Related Repair Pages for New London
Samsung Ice Maker & Freezer Repair in Nearby Cities
Note whether the water dispenser still works and what temperature the freezer holds. It tells a New London technician whether to look at water supply, cold air or the Samsung ice maker itself.