Samsung owners in Franklin usually want two things from a repair company: experience with the brand and quick access to parts. The Franklin list starts with companies that name Samsung, followed by other appliance repair companies that work on ice makers and freezers.
Independent listings only: Freezer Repair Near Me is not affiliated with or endorsed by Samsung. If your appliance is still under manufacturer coverage, contact Samsung directly.
Samsung Ice Maker & Freezer Repair Near Franklin
40 repair companies serve Franklin from within 30 miles. 2 list an address in Franklin, and other nearby bases include Pawtucket (8), Framingham (7), and North Attleborough (3). Distances run up to about 16 miles. Franklin Appliance Repair is the nearest, roughly 1.0 miles from Franklin. None of the repair companies near Franklin name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. The 28 rated companies in range average 4.3 stars.
Companies are shown by relevance and distance from Franklin. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Companies within 30 miles | 60 |
|---|---|
| Mention refrigerators, freezers or ice makers | 16 |
| Refrigerator repair in their categories | 13 |
| Rated 4.5 stars or higher (10+ reviews) | 18 |
| Three nearest companies, miles away | 1.0, 3.3, 5.0 |
| Open on Saturdays (per listing) | 38 |
The leading options for Franklin are Yale Appliance (14.7 miles away, based in Framingham, 4.9 stars from 2,215 reviews, lists Saturday hours); Wickford Appliance Sales & Service (15.6 miles away, based in Pawtucket, 4.9 stars from 1,432 reviews, lists Saturday hours); Advantage Appliance Repair Inc. (6.1 miles away, based in Wrentham, 4.3 stars from 442 reviews); Yale Appliance (15.2 miles away, based in Norton, 4.9 stars from 246 reviews, lists Saturday hours).
Which Samsung Ice Maker Do You Have?
Samsung ice makers come in several designs, including Dual Auto Ice Maker (cubed + Ice Bites), fridge-compartment (in-door) ice maker, and in-freezer ice maker, and each one fails in its own way. On the freezer side, Samsung sells side-by-side refrigerator, bottom-freezer refrigerator, convertible upright freezer, and French door refrigerator (bottom freezer).
Know Your Samsung Ice Maker
What a Samsung Technician Deals With
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Samsung Symptoms and First Checks
- Ice maker frozen / ice buildup. Samsung says not to defrost the ice maker yourself, and a frozen-over ice maker or a bucket that will not pull out needs service. Source: Samsung US - Samsung ice maker is not working
- Freezer not freezing. Set the freezer to 0°F or colder and allow up to 28 hours after a setting change before judging the temperature. Source: Samsung US - Cooling issues with Samsung refrigerator or freezer
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 40E / 40C | Ice room fan error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
Samsung Freezer Problems Worth a Service Call
- Freezer is too cold and freezing everything solid
- An error code or temperature alarm
- Food is soft or ice cream will not stay firm
Inside an Ice Maker Repair Visit
Compare with technicians who work on every brand: ice maker repair in Franklin and freezer repair in Franklin.
Keeping a Samsung Ice Maker and Freezer Running
- Keep about two inches of space in front of the rear vents and let hot food cool before storing it to limit frost. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Budgeting for a Samsung Ice Maker Repair
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Upright freezer repair: $50–$500 Source: Fixr - How much does it cost to repair a freezer?
- Drive blade replacement (dispenser-related problems): $80–$150 Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Compressor replacement: $400–$800 Source: HomeGuide - How much does freezer repair cost?
- Typical ice maker repair: $150–$250 Source: Fixr - How much does it cost to repair an ice maker?
- Service call / diagnostic minimum (usually credited toward the repair): $70–$130 per visit Source: HomeGuide - How much does freezer repair cost?
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
What to Have Ready for a Samsung Call
- Whether the ice maker is in the door, in the freezer or both
- Any light, code or message on the display
- When the water filter was last changed
Local Notes for Franklin
Most ice maker calls in Franklin come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
Massachusetts does not issue a separate appliance repair license; running fuel gas piping to appliances and installing their vent piping is gas fitting work that requires a license from the Board of State Examiners of Plumbers and Gas Fitters. Source: Plumbers and gas fitters consumer fact sheet (Mass.gov)
In Massachusetts, you can check a license with the Massachusetts Division of Occupational Licensure eLIPSE license verification portal or report a problem to the Massachusetts Attorney General's Office, Consumer Advocacy and Response Division.
Before You Book in Franklin
- What guarantee do you give on parts and labor?
- Can you give a written estimate before ordering parts?
- Can you get the ice maker assembly or valve for my model quickly?
Samsung Ice Maker & Freezer Repair FAQs: Franklin, MA
Is this Samsung customer service?
Should I repair or replace my Samsung refrigerator?
Why are my ice cubes small or hollow?
Other Refrigeration Repair in Franklin
Samsung Ice Maker & Freezer Repair in Nearby Cities
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Franklin technician whether to look at water supply, cold air or the Samsung ice maker itself.