A Samsung ice maker shares its basic needs with every other ice maker, cold air, water and a working mechanism, but where it sits, how it is reset and the codes it shows are specific to the brand and model. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
Freezer Repair Near Me is independent and not affiliated with Samsung. Listed companies are independent technicians who repair Samsung ice makers and freezers along with other brands.
Independent Samsung Ice Maker Technicians, Los Altos CA
40 repair companies serve Los Altos from within 30 miles. 5 of them are based in Los Altos itself, and other nearby bases include Mountain View (14), Sunnyvale (8), and Cupertino (6). Nearest on the list: Fixity Appliance Repair Pros, around 0.9 miles out. None of the repair companies near Los Altos name Samsung in their listings, so we show the closest appliance repair companies. Ask each one about your appliance before booking. Across 27 rated companies, the average public rating is 4.9 stars.
Companies are shown by relevance and distance from Los Altos. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Rated 4.5 stars or higher (10+ reviews) | 10 |
|---|---|
| Three nearest companies, miles away | 0.9, 1.2, 1.3 |
| Name refrigeration work in their listing | 10 |
| Refrigerator repair in their categories | 9 |
| Repair companies inside 30 miles | 60 |
| Open on Saturdays (per listing) | 39 |
The leading options for Los Altos are Refrigerator Appliance Repair (3.8 miles away, based in Palo Alto, 4.9 stars from 44 reviews, lists Saturday hours); Your Appliance, Refrigeration & HVAC repair (1.8 miles away, based in Mountain View, 5.0 stars from 68 reviews, lists Saturday hours); Cox Appliance Experts - Mountain View (1.5 miles away, based in Mountain View, 5.0 stars from 5 reviews, lists Saturday hours); ZR Master Appliance Repair & HVAC (2.3 miles away, based in Mountain View, 5.0 stars from 19 reviews, lists Saturday hours).
Samsung Lines Technicians Work On
How Samsung Ice Makers and Freezers Work
The ice maker has its own automatic defrost; Samsung tells owners not to defrost it themselves, and a sheet of ice over the ice maker or a stuck, frozen bucket calls for service. Source: Samsung US - Samsung ice maker is not working
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
Samsung Symptoms and First Checks
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
- Ice maker leaking. Check that the gasket between the ice chute and the ice bucket sits flush, since a gap melts ice and causes drips. Source: Samsung US - Water leaks in a Samsung refrigerator
What Samsung Ice and Freezer Codes Mean
| Code | What it means |
|---|---|
| 33E | Ice pipe heater error. Source: Samsung US - Samsung refrigerator error codes |
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
Samsung Freezer Problems Worth a Service Call
- Freezer is too cold and freezing everything solid
- An error code or temperature alarm
- Door or lid does not seal or pops back open
How an Ice Maker Service Call Usually Goes in Los Altos
Compare with technicians who work on every brand: ice maker repair in Los Altos and freezer repair in Los Altos.
Care Samsung Recommends
- Keep the freezer at 0°F or colder; if it is set warmer, lower it, turn on Power Freeze and recheck after about 3 hours. Source: Samsung US - Samsung ice maker is not working
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Price the repair before replacing a Samsung refrigerator or freezer. Published ranges for common jobs:
- Chest freezer repair: $50–$400 Source: Fixr - How much does it cost to repair a freezer?
- Door gasket replacement: $150–$500 Source: Fixr - How much does it cost to repair a freezer?
- Control board replacement: $300–$650 Source: Fixr - How much does it cost to repair a freezer?
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Service call: $45–$150 per visit Source: Fixr - How much does it cost to repair a freezer?
Repair an ice maker that is under five years old or whose parts are affordable; replace it if the repair costs more than a whole new assembly. Source: HomeGuide - How much does an ice maker cost to repair, replace, or buy new?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Getting Ready for the Repair
- The freezer temperature if you have a thermometer
- Whether the water dispenser still works
- The brand, model and serial number from the label inside the fresh-food section
What Los Altos Owners Should Know
Most ice maker calls in Los Altos come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
California requires businesses that repair major home appliances such as refrigerators, ranges, dishwashers, washers and dryers for pay to register with the Bureau of Household Goods and Services as Major Home Appliance Service Dealers, including out-of-state providers serving California customers. Source: Application for Registration (Electronic and Appliance Repair Dealers) - Bureau of Household Goods and Services
In California, you can check a license with the CSLB Check a License or report a problem to the California Attorney General, Public Inquiry Unit (consumer complaint against a business).
Questions to Ask a Los Altos Repair Technician
- Can you get the ice maker assembly or valve for my model quickly?
- How often do you repair Samsung ice makers, including door-mounted ones?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
Samsung Ice Maker & Freezer Repair FAQs: Los Altos, CA
What causes heavy frost buildup?
Should I repair or replace my Samsung refrigerator?
Can the same technician fix my Samsung chest or upright freezer?
Why are my ice cubes small or hollow?
Related Repair Pages for Los Altos
More Samsung Ice Maker & Freezer Repair Pages Nearby
Note whether the water dispenser still works and what temperature the freezer holds. It tells a Los Altos technician whether to look at water supply, cold air or the Samsung ice maker itself.