A Samsung ice maker shares its basic needs with every other ice maker, cold air, water and a working mechanism, but where it sits, how it is reset and the codes it shows are specific to the brand and model. The Richmond list starts with companies that name Samsung, followed by other appliance repair companies that work on ice makers and freezers.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Independent Samsung Ice Maker Technicians, Richmond IN
Within 60 miles of Richmond there are 40 appliance repair companies in our data. 1 of them are based in Richmond itself, and other nearby bases include Dayton (15), Muncie (3), and Harrison (3). Distances run up to about 44 miles. Nearest on the list: Paul's Appliance Repair Service, around 0.4 miles out. No company within 90 miles of Richmond mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. The 36 rated companies in range average 3.9 stars. Richmond is a smaller market, so expect a longer drive and ask whether a trip charge applies.
Companies are shown by relevance and distance from Richmond. A mention does not mean manufacturer certification, so ask each company about its experience with your appliance.
| Appliance repair companies in range (60 mi) | 60 |
|---|---|
| Mention refrigerators, freezers or ice makers | 19 |
| Rated 4.5 stars or higher (10+ reviews) | 12 |
| Distance to the three closest (mi) | 0.4, 17.2, 22.1 |
| Listed as refrigerator repair | 18 |
| Listing Saturday hours | 39 |
The leading options for Richmond are Authorized Service (22.1 miles away, based in Greenville, 4.8 stars from 1,908 reviews); Sears Appliance Repair (24.8 miles away, based in Greenville, 4.1 stars from 31 reviews, lists Saturday hours); Sears Appliance Repair (37.6 miles away, based in Franklin, 4.4 stars from 127 reviews, lists Saturday hours); Sears Appliance Repair (17.2 miles away, based in Connersville, 4.2 stars from 18 reviews, lists Saturday hours).
Samsung Ice and Freezer Features
What a Samsung Technician Deals With
The gasket between the ice compartment and the ice bucket must sit flush, because a gap lets warm air in and causes frost, slushy ice and dripping. Source: Samsung US - Frost forms in the Samsung freezer, refrigerator, or ice bucket
A fridge-compartment ice maker harvests a tray roughly every 45 to 65 minutes and a freezer ice maker about every 85 minutes, and the bucket holds only about 2 pounds before the bucket-full sensing stops production. Source: Samsung US - Samsung ice maker is not working
Samsung Symptoms and First Checks
- Small or hollow cubes. Small or shattered cubes point to low water pressure, so check that the supply valve is fully open, the line is not kinked and the filter is not restricting flow. Source: Samsung US - Samsung ice maker is not working
- Ice maker not making ice. Confirm the freezer is at 0°F or colder, the Ice Off light is not on, the bucket is fully seated and holds only ice, then run the ice maker reset test. Source: Samsung US - Samsung ice maker is not working
The Samsung Ice Maker Test
With the ice bucket removed on most models, press and hold the Test button on the ice maker until it chimes (up to about 10 seconds); one chime means it passed, several chimes mean it needs service, and no chime or movement calls for cutting power for 2 minutes and trying again. Source: Samsung US - Reset the ice maker in the fridge compartment or Side-by-Side freezer
Reading a Samsung Error Code
| Code | What it means |
|---|---|
| 14E | Ice maker sensor error. Source: Samsung US - Samsung refrigerator error codes |
| 39E / 39C | Ice maker function error. Source: Samsung US - Samsung refrigerator error codes |
| 8E | Ice maker (freezer) sensor error. Source: Samsung US - Samsung refrigerator error codes |
Connected Samsung refrigerators can use SmartThings Home Care, which monitors the appliance and pushes alerts with the error code and troubleshooting steps when something goes wrong. Source: Samsung US - Use SmartThings Home Care in the SmartThings app
When to Call for Samsung Ice Maker Repair
- Ice tastes or smells off
- Small, hollow or misshapen cubes
- An ice maker light or error code on the display
What a Freezer Technician Checks
Compare with technicians who work on every brand: ice maker repair in Richmond and freezer repair in Richmond.
Owner Care for Samsung Ice Makers
- Dump stored ice about every other week so it does not clump, block the chute or trick the ice maker into thinking the bucket is full. Source: Samsung US - Samsung ice maker is not working
- Replace the water filter about every six months (rated for about 300 gallons), using a Samsung-brand filter. Source: Samsung US - Samsung ice maker is not working
Brand guides: Samsung Ice Maker Not Working: What to Check, Samsung Freezer Not Working or Not Freezing.
Samsung Repair Cost Ranges
Most Samsung ice maker and freezer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Water dispenser repair: $170–$500 Source: Fixr - How much does it cost to repair a refrigerator?
- Thermostat replacement: $75–$300 Source: Fixr - How much does it cost to repair a freezer?
- Ice maker motor repair: $100–$350 Source: Fixr - How much does it cost to repair an ice maker?
- Typical freezer repair: $250–$500 Source: ConsumerAffairs - Cost to Repair a Freezer
- Diagnostic fee (often deducted from the final bill): $50–$100 per visit Source: Fixr - How much does it cost to repair a freezer?
For a newer built-in ice maker, replacing just the failed motor may be the best option, while on some older units a motor costs about as much as a new ice maker. Source: Fixr - How much does it cost to repair an ice maker?
Ranges are published estimates, not quotes. See the ice maker repair cost guide for more detail.
Before the Technician Arrives
- Any light, code or message on the display
- The brand, model and serial number from the label inside the fresh-food section
- The freezer temperature if you have a thermometer
What Richmond Owners Should Know
Most ice maker calls in Richmond come down to the same handful of causes: water supply and pressure, a frozen fill tube, the water inlet valve, freezer temperature and the ice maker assembly itself.
In Indiana, you can check a license with the Indiana Professional Licensing Agency License Verification or report a problem to the Indiana Attorney General Consumer Protection Division.
Before You Book in Richmond
- What is the service call or diagnostic fee, and is it applied to the repair?
- Will you check the water supply, filter and inlet valve before replacing the ice maker?
- Do you also repair the water dispenser and supply line?
Samsung Ice Maker & Freezer Repair FAQs: Richmond, IN
Why is my ice maker making tiny cubes?
What causes heavy frost buildup?
Do you work for Samsung?
Is my Samsung ice maker worth repairing?
Related Repair Pages for Richmond
Samsung Ice Maker & Freezer Repair in Nearby Cities
Before you call, find the model and serial number on your Samsung refrigerator or freezer, usually on a label inside the fresh-food section or the freezer door frame. A technician who knows the model can often tell you on the phone what the first visit will involve.